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arifmurtaza
Member

Identity verification

Hi,

I am facing some problem during document verification.

As Upwork asks for a billing statement or other utility bills as part of their Identity verification process.
I have submitted my ID proof but I have issue with other verification document as all the utility bills are on my father's name.
And in my billing statement my address is not mentioned. 
I currently find myself in that situation. So please let me know what can I do.

Is there any way to get out of this situation?
Hope you can help me.

 

Thanks!!

1 REPLY 1
bstojadinovic
Community Manager
Community Manager

Hi Murtaza,

 

I checked your ticket and our team has provided appropriate guidance regarding your concern and about acceptable documents for your verification process. Please post your documents using the secure link provided in your ticket, which you can find here. Once you do, our agent will follow up to guide you through the process and advise you directly about the name mismatch on your documents.

 

Thank you.

~ Bojan
Upwork