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Not receiving Verification email

Active Member
Jay Q Member Since: Mar 14, 2019
1 of 8

I'm trying to change my email, but I'm not receiving the verification email. How do I check if UpWork's emails are being blocked?

Community Guru
Joynul A Member Since: Jun 27, 2015
2 of 8

Try to chat with Upwork live chat. Thanks!

Joynul
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 8

Hi Jay,

 

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

Please follow the steps described here for changing email address under your account settings.

Let us know if you need further assistance.

Thank you.

~ Bojan
Untitled
Active Member
Juan R Member Since: May 9, 2019
4 of 8

Im trying to sign up for an account but im not getting a verification email.

 

Can you please help me with this?

 

Thanks in advance,

 

Juan Reyna

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 8

Hi Juan,

 

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. Let us know if you received the confirmation email.

 

Thank you.

~ Bojan
Untitled
Active Member
Juan R Member Since: May 9, 2019
6 of 8

Thank you Bojan for the quick reply,

 

I tried to update the email and resend, however I get the following error after clicking on update and resend:

 

This almost never happens, but something went wrong. Please try again later or Contact Support for assistance.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 8

Hi Juan,

 

One of our team members will reach out to you directly via email to assist you with your concern. 

 

Thank you for reaching out to us.

~ Bojan
Untitled
Active Member
Juan R Member Since: May 9, 2019
8 of 8

Thanks.

 

I was able to get the email

 

 

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