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Re: Account on Hold - Video Verification Requested

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
81 of 187

Hi Dounia,

 

The team will send you a notification with more details about your account suspension and further instructions for resolving it shortly.

 

Thank you.

~ Valeria
Untitled
Active Member
Denis A Member Since: Dec 7, 2016
82 of 187

Hello,

I made my upwork account 3 days ago and submitted my first proposal yesterday.

After 5-6 hours from first proposal, when I opended upwork it says my account is suspended.

 

I think I didn't do anything wrong.

I tried to contact customer support but there's no submit request button in contact support and I didn't get any email.

 

Can anyone help me with this problem?

Community Guru
Mary W Member Since: Nov 10, 2014
83 of 187

You will get an email from Upwork.  Do what the email says.  We're all freelancers, too, so can't help you.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
84 of 187

Hi Denis,

 

Please refer to the notification the team sent you with detailed instructions for how to complete your account verification.

 

Thank you.

~ Valeria
Untitled
Active Member
John K Member Since: Dec 9, 2016
85 of 187

Hi, I'm a freelancer.

what's the matter ?

why is my account  suspended?

I registered this website for the first time, but i'm not interest in.

My account life only two days.

Could you explain the reason?

 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
86 of 187

Hi John,

 

Please, refer to the notification the team sent you about your account verification. Follow the steps outlined in it to resolve the issue with your account.

 

Thank you.

~ Valeria
Untitled
Active Member
John K Member Since: Dec 9, 2016
87 of 187

Hi, I'm a freelancer.
what's the matter ?
why is my account suspended?
Are you kidding me?
My friend asked me to register upwork to try it.
But I really didn't interest it.
I registered this website for the first time.
My account life is only two days.
Could you explain the reason?
If you explain the reason, I absolutely agree to your request.

Community Guru
Katrina B Member Since: Jan 9, 2011
88 of 187

You should have received an email giving you a reason.  It may be as simple as you having to do a video verification. 

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
Community Guru
Petra R Member Since: Aug 3, 2011
89 of 187

@John K wrote:

Hi, I'm a freelancer.
what's the matter ?
why is my account suspended?
Are you kidding me?
My friend asked me to register upwork to try it.
But I really didn't interest it.
I registered this website for the first time.
My account life is only two days.
Could you explain the reason?
If you explain the reason, I absolutely agree to your request.


 Gaaaaanz ruhig bleiben....

 

Chances are they just want to verify that you are who you say you are, your picture is of you, and your other details (location etc) all align with reality.

Community Guru
Jennifer M Member Since: May 17, 2015
90 of 187

Sometimes, when there is no trace of someone online... like nothing, it's a sign of you know what.

 

Also, is Germany 12 hours ahead of me? Don't think so. Aus is 15 hours ahead IIRC. I think we know what's up with this profile.

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