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Vy's avatar
Vy N Community Member

Same phone number for 2 different accounts

Hi.  I have a personal account for upwork, but recently my currently employer created me one.  When i tried to create the employer profile that my employee created for me, it says the current phone number has already been used on a different account.  How do I fix this?

9 REPLIES 9
Mary's avatar
Mary W Community Member

You can only ever have one account.  I've flagged your post so a moderator can assist you with this.

 

Andrea's avatar
Andrea G Community Manager

Hi Vy,

 

I checked and it looks like you've closed this account. If you need any further assistance please feel free to reach out to us through our different support channels.

 

Thanks!

~Andrea
Claire ET's avatar
Claire ET W Community Member

Hi Andrea, I had the same issue. I have a closed account and same phone number for the new account. It won't let me verify the new account. How to deal with this? 
Thank you! 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Claire,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Brad's avatar
Brad G Community Member

Hey, I have the same issue. I have a closed account and same phone number for the new account. It won't let me verify the new account. How to deal with this? 
Thank you! 

Christine's avatar
Christine A Community Member

You aren't allowed to start a new account; you could be permanently banned. You'll need to contact customer service and ask them to restore your old account.

Arjay's avatar
Arjay M Retired Team Member

 

Hi Fortbyte,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

 

~ Arjay
Upwork
Leah's avatar
Leah V Community Member

I am having the same issue.  I have an upwork account I would like to keep. I created a separate upwork for a completely different skill that I am marketing to a completely different set of potential clients.  I removed my phone number from my original upwork account.  Upwork still isn't letting me verify my phone number on the new account.  What do I do?  I can't get ahold of anyone on the chat and when I try to create a ticket, it just says "link has been moved"

Arjay's avatar
Arjay M Retired Team Member

Hi Leah,

 

Please be aware that our platform (Upwork) has a policy of allowing only one user per account and one account per user, which ensures a fair and transparent marketplace for everyone.

 

I’ve escalated your community post to a support ticket to give your case the attention it deserves. One of our agents will be in touch with you soon to assist.

 

~ Arjay
Upwork