Upwork account approve issue

[#1]

Hi, I'm here because of my friend. He said he can't login upwork help & support, so I'm helping him now.

He said he created his upwork account a few days ago and yesterday he had an identity video verification call with upwork support team member.

They said he will received an email within 24 hours, but he said he didn't get it yet.

We are looking for your help.

Additionally, he had an interview with one client few days ago, but upworks says the proposal was withdrawn by him and the client asked him why did he withdraw that proposal.

He also wanted to know about this.

Thanks.

[#2]

Hi Mike,

I'm sorry to hear about your friend's account. If they need further assistance, they may directly get in touch with us so that we can assist them. Unfortunately, we are unable to discuss details of another user's account with you for privacy reasons. I hope you understand. Thank you.

[#3]

Thanks for your reply, Bojan.

How can he contact with your team? Because it always redirects to "Find job" page when he click "Help & Support" at the bottom of page.