Action required: Verify your location in order to continue winning jobs on Upwork. Get started.

[#1]

I received this action requirement but cannot verify it.
I tried to upload my passport, but it said it didn't match.

Here's the message: 

"Your ID document location does not match with your profile location. Please change your profile country or upload some extra documents to verify your location. Your document will never be shared with clients." 

Thanks in advance to anyone who can support me with this issue. 

[#2]

Hi Joana,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. Please consider following up on the ticket so that our team can assist you further.