Can't Accept or Decline Invitation to Interview

[#1]

I recently received an Invitation to interview for a job. I reviewed the job description and message from client, and then went to respond accordingly, only to find that the button to do so is missing.

Sometimes if I don't respond in time and they've chosen someone else there will be a "this job is now closed" message in place of the button but that's not there either. I was considering declining the job anyway so I just left it and figured it would resolve itself, but after a couple days it's still like this, and I'm worried it's going to negatively impact my response time rate that other clients see.

I've checked on Safari, Chrome, and mobile, and it's the same on all of them. No button to accept or decline. Is there something I can do to remedy this, or is this a bug on Upwork's end?

[#2]

Hi Muhammad,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

[#3]

Hi Nicola, 

 I have the same issue. Please help.

[#4]

Hi Jocelyn, 

I can confirm that actions have been taken against this client, which is why you cannot accept the client's offer.

When you have the time, it would be best to read up on the "Safety First!" section of the freelancer resources we have compiled, these tips for avoiding questionable jobs, this Community article, and these articles for more information about working safely through Upwork. 

[#5]

I've had an invitation to interview sat in my Proposals for 5 months! I've tried all the solutions offered here but nothing's worked. There's no option to accept or decline it nor delete it. If I look at the job posting the job is no longer available (of course) and I assumed the invitation would eventually delete itself. But it hasn't. What else can I do please?

[#6]

Hi Helen,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

[#7]

Hi, I am having this exact same problem right now

[#8]

I recieved an invitation to interview but when I fill out the cover letter and everything else I cannot press the accept button. There is no error message or anything of the sort, the button simply doesn't turn green and my cursor becomes a red circle with a line through it when I attempt to click it. I am very interested in this job position so it is rather bothersome. This is only a problem for accepting this invitation: when I try to click on other job offers I can apply just fine.

Thank you,

Matthew Sekuła

[#9]

Hi Matthew,

Thank you for reaching out to us. Could you please share a screenshot from your end so that we can look into this further and assist you accordingly? 

[#10]

[#11]

Hi Matthew,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#12]

Hello,

I am also facing this issue. I can not decline or accept an old invitation. It doesn't matter if I use Upwork via the app or in any browser.

I haven't used Upwork for a long time so this invitation is already nearly two years old.

What can I do to solve this?

[#13]

Hello Felix,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#14]

Hello. I  have the exact same issue. I tried different browsers as well as the app. I can't accept or decline the invitation, which is a shame because it is a project I'd like to take. 

[#15]

Hi Tuba,

Could you please reach out to me via PM (click on my name) with more details about the invitation that you're referring to so that I can assist you accordingly? Thank you.

[#16]

Experiencing the same issue while using freelance app!

[#17]

Hi Md Rafiqul,

Thank you for your message. Could you confirm if you are experience the same issue using a PC as well?

Thank you,

Pradeep

[#18]

I'm facing the exact same problem. Any help from upwork?

[#19]

Hi Nyv,

I would like to clarify that the job post for the invitation you're referring to is no longer available. If you go to Find Work > Proposals you'll see that there are no invites under the "Invitations to interview" section.

You may still see the notification from when you were invited but since then the client has either hired another freelancer or decided they would not be hiring and closed the job post. You can also see the Invitation in your "Archived Interviews" section.

[#20]

Have similar issue, can't accept job offer. 

[#21]

Hi Mate,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#22]

I cannot accept an offer. It says "An error has occurred. Please try again later" after pressong the accept offer. I already clear all cookies and cache. Can you please help me. Thank you. 

[#23]

Hi Nida,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Hi Bibin,

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#24]

Hey, I am having the same error.

 When clicking accept offer, it says error has occured.

[#25]

I have a job interview stuck where I can't decline it and it is not allowing me to join an agency because of this. Can someone please help me?

[#26]

Hi Jason,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.