Can't find contract on desktop app

[#1]

I've tried signing in and out multiple times, uninstalled and reinstalled multiple times as well, but my new hourly contract still isn't showing on the desktop app. I was supposed to start earlier today but haven't been able to turn my time tracker.

[#2]

Help! 

Adding manual time on other jobs work. Only on the new one it "add manual time" window doesn't popup

Manual Time is allowed in the project, the start date was on the same day but a few hours later from accepting the contract.

What I tried:
1. clearing browser history cache
2. Tried on other browser

3.  I also tried adding manual time again after the set start date is the same with client's time zone. 

Thanks

[#3]

Hi Nikki,

Thank you for your message. Could you please confirm the job title that you are trying to add Manual time?

Thank you,

Pradeep

[#4]

Hi Pradeep,

Job title is "Create Book Front Cover, using existing template"

Thank you,
Nikki

[#5]

Hi Nikki,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#6]

Thank you Andrea.

[#7]

Anyone? 

[#8]

Hi,

I was hired yesterday with an hourly contract and I already accepted the offer but it was marked pending and should start today (May 5th, 2022). When I log in, I can't add manual hours nor see it on my Upwork Time Tracker to log my hours. 

When I go to My Jobs > All Contracts, it just says "Pending: Contract starts May 05". It's already May 5 UTC/Client's Time/My time.

Can you help me figure out what is wrong?

Thank you for your help!

[#9]

Never happened with me before. Hopefully someone from Upwork Team is here soon to help you.

[#10]

Hi Nicole,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#11]

Thank you, Andrea! Hoping to hear from them soon.

[#12]

Hi there 

For some reasons I am having the same issue with - pending: contract  starts May 5-

While  today is 6th of May

it is still showing pending and I can't find the contract on the desktop app either.

Which means I can't get started with the project and the client have already sent the necessary documents needed to get started.

help!!

[#13]

Hi Ilori,

Thank you for reaching out to us and I'm sorry to hear about this delay. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#14]

I am facing same issue 

[#15]

Hi, I was hired yesterday with an hourly contract and I already accepted the offer but it was marked pending and should start today (May 5th, 2022). When I log in, I can't add manual hours nor see it on my Upwork Time Tracker to log my hours. When I go to My Jobs > All Contracts, it just says "Pending: Contract starts May 05". It's already May 5 UTC/Client's Time/My time. Can you help me figure out what is wrong? Thank you for your help!

[#16]

Hi Ahmed,

I checked but wasn't able to see the contract as pending. Could you please confirm if you're still experiencing this issue?

[#17]

Hi Andrea, 
It is still in pending and it is not showing in my upwork tracker

[#18]

Thanks for following up, Ahmed. It looks like you were able to submit a support ticket directly with our team. Please allow some time for them to review and they'll get back to you as soon as possible.

[#19]

Thank you, Hopefully soon, since i will be starting today 

[#20]

Hi Anne,

One of our agents will reach out to you via support ticket in order to assist you.

[#21]

Hello, 

I have the same issue. I accepted an offer last May 3, but I cannot find the contract in Upwork tracker. When I checked in my dashboard, it says "Pending: Contract starts May 5". I already started working today, but still the same. Is this a known issue?

[#22]

Hi Andrea,

I am having the same issue. Contract start date was 5th May but it still shows as pending. I cannot find the contract on my desktop app to track the time. Please help. I need to get started with the work. 

[#23]

Hi Sabrina,

Thank you for your message.  I will have our support team contact you for further assistance.    

Thank you,

Pradeep

[#24]

I accepted an offer last May 3, however, the status of my contract says "Pending: Contract starts May 5". It's already May 6 and started with the job, and yet I can't still use the Upwork tracker becase the new contract is not showing there. What to do? Thanks.

[#25]

Hi Marisse,

Someone from our team will reach out to you via support ticket in order to assist you.