www.upwork.com

38194761 · ‎01-23-2023

Hi,

I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure,upwork needs to review the security of your connection before proceeding."

I've already uninstalled my old tracker and installed a new one but with no success.

I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!

egaruth · ‎02-03-2023

Hi All,

Thank you for reaching out to us and bringing this to our attention. We weren't able to replicate the issue on our end. If you continue to experience this error, could you please try using a different internet service provider when tracking with the Desktop App?

If the tracker can be successfully enabled using a different internet provider, you will need to reach out to your main connection provider.

~ Nikola

View solution in original post

812dd08c · ‎01-23-2023

Hi Ma Alma,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Arjay

80c5b536 · ‎01-18-2023

Checking if the site connection is secure on upwork desktop app..... Hi I have this problem and tried suggested solutions posted from previous but nothing worked for me - reinstalling, deleting cache etc.. I tried it also on both windows and mac. For windows app opens and take screenshots but time is not posted. Please help.. Thank you.

pradeephele · ‎01-19-2023

Hi Babylyn,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

80c5b536 · ‎01-20-2023

Thank you so much. I received an email from them. I used a data wifi connection and it worked. I guess it is an internet/IP issue bec it happened again when I used my home wifi Thanks again.

veloxcore · ‎03-29-2023

Two days back tracker app stopped connection and logging hours for 6 members of my agency. We all use Azure VM for day to day development. App is stuck at below screen.

It seems CloudFlare is not able to send captch or app is not able to show captcha. Logged ticket in support and ticket id is, 39672737.

The answer I received was to change ISP. We use Microsoft Azure VMs, now how in the world we change ISP there. So instead I changed the region from Asia to East US, but still the same problem.

It has been 2 full days since we are having issue and causing us tremendus lose. Please someone can take this as priority.

b9cdfe15 · ‎11-17-2022

Hi,

I'm having an issue with the time tracker. It keeps bringing the prompt "Checking if the site connection is secure, www.upwork.com needs to review the security of your connection before proceeding."

I have an hourly contract and need to get the tracker ASAP. So, I would appreciate your help!

Thanks,

shirin.

82c7065b · ‎11-17-2022

Make sure you are using the updated version of the Tracker. If this is
already updated then restart your app and desktop. Hope this will help. One
more thing if you are using VPN then turn it off while starting the
tracker, once the tracker starts counting time you can turn on your VPN if
needed.

Thanks,

baha52 · ‎11-18-2022

Same problem, did not solved yet. I have done similar things, but could not able to solve it.

cebd605e · ‎11-18-2022

Same problem for me, what are the perfect solutions to solve this issue?

812dd08c · ‎11-18-2022

Hi Shirin and Valued Members,

Thank you for reporting this here and we sincerely apologize for the inconvenience. Can you please try closing the app and logging in to your Upwork account from your internet browser? Then, clear your cookies by going here and restart the app. You may also want to check this help article for known fixes with your Desktop App. Let us know if the issue persists and we'll look further into that for you.

~ Arjay

cebd605e · ‎11-18-2022

Honorable,

I tried the first step (clear cookies) but I didn't find any changes. And my desktop app is the same as before. What should I do now?

Regards,

Nayem

leah_estrellado · ‎11-21-2022

I tried the same step but still unsuccessful.

I already followed the instruction, uninstall and reinstall the app but still getting the same message.

"Checking if the site connection is secure"

What shall we do to solve this issue?

Thanks!

cebd605e · ‎11-21-2022

Hi Leah,

You can boot up your windows. After that If the problem persists then, you have to change your internet connection (IP). I solved this in the same way.

Best wishes,

Nayem

leah_estrellado · ‎11-22-2022

Hi Abu,

How to boot up windows? I already tried to use a VPN but still doesn't work.

Thanks!

cebd605e · ‎11-22-2022

You can search for it on any search engine and there are many videos to learn. Must not use VPNs when using Upwork or time tracker apps.

leah_estrellado · ‎11-22-2022

Thanks Abu. I'll search on that.

leah_estrellado · ‎11-22-2022

Hi Abu,

Thank you so much for your advise.

Everything works perfectly fine now.

🙂

cebd605e · ‎11-23-2022

Hey Leah,

You are always welcome Leah. Happy to see you have done everything perfectly. Best wishes to you.

~Nayem

38957a8a · ‎11-28-2022

how to solve this problem

leah_estrellado · ‎11-21-2022

Hi Arjay,

I can't get a hold with anyone to solve my issue on time tracker. It's still doesn't refresh.

It says "Checking if the site connection is secure".

And there's no support option on my account.

I need help ASAP.

Thanks!

38957a8a · ‎11-28-2022

please share the solution

3db395af · ‎12-19-2022

I am having this issue now, may I know if it's already fixed on your end? If yes, please let me know how you fix it. Thank you! I have an hourly task to finish now. I really need to fix this ASAP.

pradeephele · ‎12-19-2022

Hi Tiffany,

Thank you for your message. I am sorry to hear about the issue faced by you. Could you please confirm if you have already tried the troubleshooting steps mentioned by Arjay above?

Thank you,

Pradeep

hiddenben · ‎03-12-2023

I have same issue, none of recommended solutions works, how I canget help?

www.upwork.com

Checking if the site connection is secure

www.upwork.com needs to review the security of your connection before proceeding.

Ray ID: 7a6dd6b5fad60dda

Performance & security by Cloudflare

luiggi_rosado · ‎03-12-2023

Hi Luis,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi

d4f163e7 · ‎03-15-2023

Hello sir,

I am also having the same problem, can you tell me what to do.Please

egaruth · ‎03-15-2023

Hi Prokash,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

d4f163e7 · ‎03-18-2023

Hi Nikola,

I have followed the steps mentioned in the support ticket and attached the required files, but no one replied on how to solve the issue, yet.

pradeephele · ‎03-18-2023

Hi Prokash,

Thank you for your message. I see that our team member has already responded to your support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

d4f163e7 · ‎05-15-2023

Hello Pradeep,

Again having the same problem, what to do. In the past, it was solved by the Upwork support team. Now again this is happening. Can you please look into the issue?

egaruth · ‎05-15-2023

Hi Prokash,

Thank you for reaching out to us. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

darkovasiljkov · ‎03-23-2023

Hi Nikola,

I'm facing the same issue "Checking if the site connection is secure" can you please help me? because I need to log my hours please, have tried the up solutions none of them works.

Thanks,

Darko

812dd08c · ‎03-23-2023

Hi Darko,

Arjay here stepping in for Nikola. Could you please try closing the app and logging in to your Upwork account from your internet browser? Then, clear your cookies by going here and restarting the app. You may also want to check this help article for known fixes with your Desktop App. Let us know if the issue persists and we'll look further into that for you.

~ Arjay

deae5446 · ‎01-28-2023

Hello, i have problem since i downloaded a Upwork Desktop App for tracking time

Please Help me i am new freelance here.

pradeephele · ‎01-29-2023

Hi Zainul,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

kosist · ‎02-02-2023

I have the same issue. Is it resolved for you already?

812dd08c · ‎02-02-2023

Hi Ivan,

Thank you for your report. I've also shared your concern with the appropriate team for further review and one of the members will be assisting you further via a support ticket. Kindly expect an update on this page with your ticket once your case is fully reviewed.

~ Arjay

kosist · ‎02-02-2023

Thank you, but I don't have any tickets there - I can't create it. That option is not available for me.

812dd08c · ‎02-02-2023

Hi Ivan,

The team reached out to you via email with instructions on how to resolve the issue. You may also check this page for the ticket where you can also coordinate with the team.

~ Arjay