Contact a human

[#1]

Hi, I would just like to talk with one human about several topics on Upwork, I have been working here for years, and the chatbot is driving me crazy lol, doesn't allow me to open a ticket, does not provide good help at all, is there any way I can get in contact with HUMAN support for a chat? thanks a lot 🙂 

[#2]

Hi Ali, 

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly, or file a ticket after interacting with the chatbot.

To access our support services, it would be best to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

Additionally, you can share more information about the issue you are experiencing here, and we will be happy to assist you accordingly or connect you with the appropriate team. 

[#3]

Hi, it is truly impossible to get the chatbot to open a ticket, have been

[#4]

Thank you for following up, Ali.

Could you please clarify how we can assist you? 

[#5]

Hi Ivy, thanks for your reply, is it possible to chat in private with someone from assistance? Thank you! Several things I would like to talk about 🙂 

[#6]

Hi Ali,

Could you please click on my name above this post and send me a private message with more information? 

- Pradeep