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Lori's avatar
Lori R Community Member

Credit Card field

I am trying to hire someone but the credit card field won't allow me to type in it.

ACCEPTED SOLUTION
Lori's avatar
Lori R Community Member

I got it to work on my phone.  Thank you

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4 REPLIES 4
Arjay's avatar
Arjay M Retired Team Member

Hi Lori,

 

I'm sorry to hear that you're having difficulties adding a billing method. Could you please clear your cache and cookies or log in with another browser? Let us know if the issue persists and we'll look further into that for you.

 

 

 

~ Arjay
Upwork
Lori's avatar
Lori R Community Member

I have tried clearing cache, a different browser and even used my phone.  The "hire" fields allow me to enter my address information, etc.  but the credit card number field, the expiration date and the security number field don't allow input.

Andrea's avatar
Andrea G Community Manager

Hi Lori,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Lori's avatar
Lori R Community Member

I got it to work on my phone.  Thank you