Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Already checked and activated card for international use

[#3]

Hi Ashwini, 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with purchasing connects. Thank you.

[#4]

Having same issue right now on visa card. What do i do? Talked with bank they say everything is ok. I am trying to buy connets.

[#5]

Hi Umar,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#6]

I am unble to buy connects by using my bank account. When I try to buy connects, I received the folowing error "We are unable to authorize your card. Kindly contact with your Issuing Bank." 

I contacted with my bank and they found no problem with my accout.

Kindly help me to resolve this issue so that I can buy more connects to work.

Kind Regards

[#7]

Hi Adnan,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#8]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#9]

I tried to add my payment method for purchasing connects, but it is not adding, saying, "Your payment could not be processed. Please choose an alternate payment method or retry again later".

Can somebody help me please?, as I have an active as well as a lid payment method.

[#10]

Hi Hiren,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#11]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#12]

Hello Ashish sir,

I did try to clear the browser cache and cookies but this option didn't work. I have an international card.

[#13]

I want to buy connects. I am trying to add mastercard as billing method. I saw following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

I also tried to add Visa card but same error occurs. I have contacted with my bank and use same card on other websites , it is working well.

Kindly help me to resolve this issue so I can buy connects to work.

[#14]

Hi Maham,

Could you please try again later and let us know if the issue persists?

[#15]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#16]

Hello Can anyone please help me

I am unable to buy connects. My credit card is verified but thereafter I cannot use to buy connects.

Furthermore, I am also unable to use my Upwork balance to buy connects.

The erorr shows as follows:

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

I have been trying from yesterday but the issue persists.

Further, can someone help me as to how can I raise it directly with Upwork support team? raise a ticket to solve an issue

[#17]

Hi Muhammad Adnan,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#18]

Hi Joanne,

What is the normal turnaround time for a complaint?

No agent has contacted yet and I still cannot buy connects. I am missing on importatnt work opportunities 😞

[#19]

Hi Muhammad,

I've escalated your concern to the team and one of our agents will be following up with you via your support ticket. Thank you for your patience.

[#20]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[#21]

Hi,
Due to international purchasing issues I was unable to to purchase connects. After several attempts to enter details of master card now I am trying my visa card and now I am getting this this error "You have exceeded the maximum number of attempts to add a credit card."

Kindly help me to resolve this issue so that I can buy more connects to work.

Kind Regards

[#22]

Hi Dr. Adnan,

I'm sorry to hear you're having trouble purchasing Connects. We'll have one of our agents reach out to you via a support ticket to further assist you.

[#23]

Hi Ashish,

My bank has confirmed me that Upwork has confirmed the validity of my card, when I added it as a payment method and thereafter neither any payment request has been received nor any error/ transaction decline log is available with the bank.

Furthermore, I am also unable to buy connects from my upwork balance.

Therefore, I believe there is some technical glitch which can only be resolved by Upwork technical team.

Thanks

[#24]

I am also facing the same issue. I want to buy connects but the error is showing whenever I submit billing details of my master card.

this error is showing: We are unable to authorize your card. Please add another billing method or contact your issuing bank."

My MasterCard is activated and working well on other websites. Please help.

[#25]

Hi Sabrina,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#26]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.