Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Hi Vilson,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#3]

Hello. Why I can't buy connects if I have money in my UpWork account and have money in card added to Up Work as a billing method? I cleared cookies and it didn't help

[#4]

Hi Kateryna,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#5]

Hi guys,

I really need help, I can be able to buy connects using my bank infos before and its not working now. Any advice will help.

Thanks,  

[#6]

Hi Noemy,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing with purchasing Connects. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#7]

Hi,

I want to buy connects, but as I add my card details an error pops up "we are unable to authorize your card, kindly add another billing method or contact your issuing bank", kindly help me to resolve it.

Thanks.

[#8]

Hi Muhammad,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#9]

Hello, I have 3 open contracts now, two of them are long termed and another one is a one-time job. 

First One: There are 30 dollars left in the escrow and 30$ is paid so far but the client is being unresponsive for months. I told the client to end the contract if they have no more work for me anymore but he didn't reply. (been weeks since then) Although the client is active on the platform. I saw him posting jobs and hiring people now and then. This was my  second contract with him and we never had any kind of issue and we were in a good term. Should I end the contract and refund the 30$? If I don't end it, will it make changes to my JSS?

Second One: There are 20 dollars in the escrow and 150$ is paid so far but he's also been inactive for so long. Unlike the first one, he is not active on the platform. We are in a very good term and he loved working with me and this is a long-termed contract. He even gave a 5-star review on the contract after 30 days has been passed. I also told him to end the contract if he doesn't have any more work for me but he didn't respond. Should I end the contract and refund the 20$? Would it be better not to end the contract and wait for him? If I don't end the contract, will it make any changes to my jss? If I end the contract, will it make any positive changes to the jss even if he doesn't give any private feedback within 14 days since he already gave a 5-star public review?

Third One: 0$ left in escrow and 75$ is paid so far. It was a one-time contract and he was so happy with the results but he forgot to end the contract. Also, he is new on Upwork, I think this is his second contract. Should I end the contract? 

I might be asking too much, and I am sorry for making it too long. To anyone who's read this far, thank you so much and any help will be very appreciated.

[#10]

Hi Syeda Fatema Zaman,

I understand that you are concerned about your unresponsive clients and if ending your contract with them will affect your JSS. You have the option to end the contract yourself. Please know that doing so won't affect your JSS unless you receive negative feedback. Issuing a refund for the remaining funds in Escrow doesn't also affect your JSS. 

Please, note that when you close a contract, the client is notified and will have 14 days to provide their feedback on the contract. If no feedback is provided on the contract by them, it will not have an impact on your score. You can read more about JSS here.

[#11]

Hey thank you for replying but you didn't give me the quite answer I was looking for.  Can you at least tell me if I keep the contracts open and wait for the clients, will it affect my jss negatively?

[#12]

Hi Syeda,

I understand your frustration but to clear Joanne's response, it is up to you whether to close or keep the contract open. So please note that when you close a contract, the client is notified and will have 14 days to provide their feedback on the contract. If no feedback is provided on the contract by them, it will not have an impact on your score.

[#13]

Hey Annie, thank you for your response, I know it's up to me but could you please confirm that if I leave a contract open for so long it won't impact my profile at all? I saw other community posts where freelancers mentioned that if you keep an inactive contract for so long, it will impact your score negatively. Can you confirm whether it's true or not?

[#14]

Hi Syeda,

Keeping contracts with no recent activity open will not affect your score negatively.

[#15]

I have been trying to add my billing method to buy the connect, but I have got the same error,(unable to authorize the card try again or connect with your bank ) and after some time I try again to add the  card this time error (You have exceeded the maximum number of attempts to add a payment card.) plz help me out, I needed to buy the connect, 

kind regards,

faisal razzaq

[#16]

Hi Faisal,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#17]

Hello,
I'm also having issues purchasing connects with my debit card. I've tried all 4, and nothing. Can this be resolved quickly?

[#18]

Hi Ade-Ajayi,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#19]

HI !
I am from pakistan and unabble to set my card as billing method as it gives error , I am short of connects and want to buy them. Please help me

[#20]

Hi Muhammad,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[#21]

I own an agency and it has 27 connects now. I am exlusive member of that agency. But why I am not able to turn on availability flag?

[#22]

Hi Jais,

Please note that Agency members who are exclusive work on Upwork only as part of the agency. Exclusive members' proposals are all submitted as members of the agency. Feel free to check this help article for more details.

Regarding your ability to buy Connects, It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[#23]

But my agency has 27 connects. Is that not enough for turning availability flag?

credit card issue comes only when I have to purchase. But  agency already has enough connects!

I am trying for this for long time. Kindly help.

[#24]

Hi Jais,

Thank you for your message. Apologies for the delay in responding to this message. I will be checking this information for you with the relevant team and will update this thread as soon as I have the required information for you. 

Thank you,

Pradeep

[#25]

Hi Jais, 

I'm sorry for the delay; we had to look into this further. Please know that the team is aware of this issue and is working towards fixing it. If the team has more information to share, they will reach out to you through a support ticket. 

[#26]

I'm unable to purchase connect from my Indian Debit Card. I've checked my settings and International usage is enabled.

I've tried thrice but after submitting OTP it redirects back to buy connects page without any error or any other message.

Remember Time is Money.

Please help urgently !!!