Solved: Facing Issue in Buying Connects - Page 22

Sandeep S · ‎12-02-2021

Hi,

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

Luiggi R · ‎12-02-2021

Hi Sandeep,

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you

Pradeep

View solution in original post

Annie Jane B · ‎07-18-2023

Hi Ankit,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

~ AJ

Annie Jane B · ‎07-20-2023

I am unable to buy my connects as every time I try to, I get this message, 'We are unable to authorize your card. Please add another billing method or contact your issuing bank'.

I have visa debit card. Also, I have been receiving my payments directly into my bank and had no issue before. This is the first time I am trying to add connects by letting upwork charge from the same account. Why is this happening now?

Jhanwar lal K · ‎07-20-2023

I have facing this issue -

Jhanwar lal K · ‎07-20-2023

I want to buy connects. I am trying to add visacard as billing method. I face following error :

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I contact with my bank and use same card on other websites , it is working well.

Kindly help me to resolve this issue so I can buy more connects to work.

Annie Jane B · ‎07-20-2023

Hi Jhanwarlal,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Ashish D · ‎07-23-2023

Dear friend,

As far as I guess, the issue is with your payment issuing bank. Some banks
do not allow international transactions due to security reasons. Please
contact your bank and get the issue resolved.

Thanks.

AY D · ‎08-01-2023

Hi I am a freelancer I want to buy more connect. I have already registered my 2 credit cards. but the problem is "Recent charge failed. Please try something different. If you still need help, contact Support." what should I do so that I can buy more connect?
Can you help me with this problem, please?

Annie Jane B · ‎08-01-2023

Hi AY,

Thank you for reaching out to us. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Johnny J · ‎08-01-2023

Hello,

I can't seem to find 'currency' to change the preferred currency in the billing & payments screen. Can someone advice me how to change the currency settings to local?

Thanks

Nikola S · ‎08-01-2023

Hi Johnny,

Thank you for reaching out to us. Could you please clarify if you are looking to withdraw funds in your local currency? If so please check this help article for more information on how to use the Wire transfer option.

~ Nikola

Johnny J · ‎08-01-2023

Hi Nikola,

No, I'm buying connects, but I keep getting this error:

Nikola S · ‎08-01-2023

Hi Johnny,

Thank you for following up and sharing more information. It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

~ Nikola

Johnny J · ‎08-02-2023

Hey Nikola,

The card is working, and all other transactions have been succesful. The error clearly states that something is wrong on your end. I also attempted using different cards, but I keep receiving the same error message. Please assist me.

Annie Jane B · ‎08-02-2023

Hi Johnny,

It would be best to contact the bank as they have the information on this one. Please inquire with your bank and ask them if they can approve transactions on Upwork.

~ AJ

Johnny J · ‎08-02-2023

OK, will do Annie.

Johnny J · ‎08-03-2023

Hey Annie,

My issue is resolved:)

Thanks

Johnny

Pradeep H · ‎08-04-2023

Hi Johnny,

Glad to hear that the issue is resolved now. Feel free to message us if you need any other assistance.

Thank you,

Pradeep

Nayab K · ‎08-01-2023

Got some results on Upwork, Now cannot move further beacuse of Connects and I am not able to buy connects from my bank account.

Joanne P · ‎09-20-2023

Hi Nayab,

I checked, and it seems like your card-issuing bank has declined the transaction. In this case, it would be best to contact them directly so that they can check on the specific decline error.

~ Joanne

Annisa A · ‎08-01-2023

Hello, so I'm trying to upgrade my subs to freelancer plus, however, I don't understand why the payment keeps failing "Your payment could not be processed. Please choose an alternate payment method or retry again later." It was successful when I bought Connects using the same payment method last time. I also make sure that I have sufficient funds for my primary billing card. What should I do?

Joanne P · ‎08-01-2023

Hi Annisa,

I checked, and it looks like the transaction was declined. In cases like this, contacting your card issuing bank to confirm the specific decline error would be best.

~ Joanne

Annisa A · ‎08-02-2023

Hello, thank you for the response, Joanne. However, I tried to buy some connects just now with my card it's worked, but why does not work for upgrading freelancer plus?

Annie Jane B · ‎08-02-2023

Hi Annisa,

Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Annisa A · ‎08-02-2023

Hello Annie, thank you for the response. I will be looking forward to that support to assist me with this problem.

Dons P · ‎08-04-2023

Dear Team

Kindly assist me, as my cards keep declining each time i try to buy connect,i have reached out to my bank,and they said everything is clear from their end,and that i should contact Upwork to resolve the issue, kindly assist me with this.

Best Regards,

Dons prudent