Solved: Facing Issue in Buying Connects - Page 25

Sandeep S · ‎12-02-2021

Hi,

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

Luiggi R · ‎12-02-2021

Hi Sandeep,

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you

Pradeep

View solution in original post

Taylor P · ‎09-08-2023

I don't know where to go to buy connects?

Arjay M · ‎09-08-2023

Hi Taylor,

Firstly, welcome to Upwork! To purchase additional Connects:

Once you’ve selected the bundle you wish to purchase, click Add Connects and your account will automatically be charged. You may check this help article to learn more about Connects.

~ Arjay

Annie Jane B · ‎09-09-2023

Hi Upwork

Yesterday I was trying to buy connects from my friend's visa card ending with 4077 and my friend is based in Islamabad, Pakistan and I am from germany. Upwork put my account on hold. Can I use my friend card for buying upwork connects? And also now Full name of my friend is coming up and I cant change that and Date of birth and governement documents should be mine

Best Regards

Rohail Bhatti

**Edited for Community Guidelines**

ReplyForward

Annie Jane B · ‎09-09-2023

Hi Rohail,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

Mahmud H · ‎09-09-2023

I'm trying to buy connects with the same card that I used a few days ago.

Luiggi R · ‎09-09-2023

Hi Mahmud,

I'm sorry you're having trouble buying Connects. Can you please share more details of the error you're experiencing when you try buying them? A screengrab of what you see on your end would help, but please make sure you don't leave your personal information visible.

~ Luiggi

Mahmud H · ‎09-09-2023

Luiggi R · ‎09-09-2023

Thanks for sharing the details, Mahmud. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Rushikesh S · ‎09-11-2023

Hello fellow freelancers,

I hope you're all doing well. I've been a 2 months Upwork Plus member, and my membership has always automatically renewed on the 10th of each month without any issues. However, I've noticed that my Upwork Plus membership did not renew as expected this month (September).

I wanted to reach out to the community and inquire if anyone else has experienced a similar situation recently or if there have been any changes in the renewal process that I might not be aware of.

I rely on the benefits of my Upwork Plus membership, such as connects and other premium features, for my freelancing activities, so it's important for me to ensure it's renewed promptly.

If anyone has insights or advice on how to address this issue or if you've encountered a similar situation, I would greatly appreciate your guidance.

Thank you in advance for your help!

Regards,

Rushikesh.S

Annie Jane B · ‎09-11-2023

Hi Rushikesh,

Thank you for reaching out to us. The Freelancer Plus subscription is automatically renewed every month when your billing cycle restarts. However, it looks like there was a problem charging your billing method. We highly suggest contacting your bank to inquire about the specific reason why the transaction was declined. You may also try adding another billing method so you can resume your subscription.

~ AJ

Eric Frank D · ‎09-11-2023

I have a Debit card and am unable to make a payment even though it completed the 1 dollar verification, also tried Paypal and Paypal does not support wallet for Indian accounts. How do I pay for the plus membership

Annie Jane B · ‎09-11-2023

Hi Eric,

I'm sorry to hear that you're having problems purchasing the subscription to Freelancer Plus. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

~ AJ

Eric Frank D · ‎09-13-2023

But my card had a successful 1 dollar verification thing, so why would it reject after that

Annie Jane B · ‎09-13-2023

Hi Eric,

We don't have this information, unfortunately. It is best to contact the bank so they can inform you.

~ AJ

Burhan U · ‎09-11-2023

Helle

My card detail is correct but At Upwork, I get
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Please help

Annie Jane B · ‎09-12-2023

Hi Burhan,

Thank you for reaching out to us. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

~ AJ

Gustavo B · ‎09-18-2023

I need help to buy connects, I can´t use credit card and paypal. And support center didn´t answer my questions. Thanks!!

Mykola A · ‎09-18-2023

Try other card. It is Upwork issue, many cards and Paypal rejecting with no reason. Or speak with support (very long way).

Nikola S · ‎09-18-2023

Hi Gustavo,

Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

~ Nikola

MD MAMUNOR R · ‎09-19-2023

Hello there,
I've been struggling for hours trying to purchase connects. Every time I attempt to pay for the connects using the same card I've used successfully in the past, it keeps failing. It was showing that " There was a problem charging your billing method. Please enter a new billing method and try again." This issue has left me feeling really down. Please, could you look into this matter for me? Your assistance would mean a lot. Thank you.

William T C · ‎09-19-2023

MD,

Make sure your card hasn't expired or over it's limit. Contact your credit card company.

MD MAMUNOR R · ‎09-19-2023

Hey William, I'd like to express my gratitude for your cooperation. I'm pleased to inform you that the issue has been resolved, and everything is functioning as expected now.

Nikola S · ‎09-19-2023

Hi MD MAMUNOR,

I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

~ Nikola

MD MAMUNOR R · ‎09-20-2023

Hello Nikola,

I'm pleased to inform you that the card is now working as expected. Your kind and quick response made a significant difference, and I sincerely thank you for your support.

Regards

Annie Jane B · ‎09-20-2023

Hello,

My name is Karan.

I tried to buy connects via Rupee Debit card and when I tried to buy it some charges deducted from my account. I received this message from my Bank : "Alert!You've spent Rs.83.29 On HDFC Bank Debit Card At Upwork -CardValidate Upw". And it is showing error for which I attached screenshot of it. Please guide me this Card validate charges is common and it is refundable or not and this screenshot error too.

Thank you

Karan Khatri

**Edited for Community Guidelines**