Facing Issue in Buying Connects

[#1]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[#2]

Hi Ludmila,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

I have tried buying connect with my Geegpay Crad, and It kept declining.i have $22 in that card and I can't buy. Please help me, I have an invite that requires connect. 

[#4]

Hello Ogodo,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[#5]

Hi everyone I have not been able to buy connects for months I have tried different payment methods but it has been declining I am not able to send proposals at loosing a lot of jobs.

 

[#6]

Hi Conde,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#7]

I keep getting the 

---Recent charge failed---

when trying to hire a talent

What is the issue?

my card company said everything is fine, card is well funded

Upwork again no like money?

[#8]

Hi Richard,

I checked your account, and it looks like the transaction has been declined. Usually, we don't have access to the specific decline error, so we recommend that you please check with your card-issuing bank to confirm the decline. 

[#9]

Hello, I tried purchasing some connects and the payment method I used was rejected by Upwork. The result that is my account has been temporarily suspended for 2 weeks. How can I get this issue resolved?

[#10]

Hi Fernanda,

I'm sorry to learn you're having trouble buying Connects and about your account status. We've escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#11]

I've been trying to buy connects for some days now but Upwork is not able to charge my account. Upwork will then notify me that it's a problem with them. I have bought connect with this same card previously. I don't understand the rejection in charging the account this time. Please let me know what could be happening.

[#12]

Hi Ebunoluwa

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#13]

I want to buy connects but everytime I add my billing method it always says "We are unable to authorize your card. Please add another billing method or contact your issuing bank." I double check my card details, but everything is right. Please help I really need connects now.

[#14]

Hi Cherry,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Hi, I have to connect billing method to buy connects.

I didn't have my credit card like mastercard.

Can I use other people's credit card , mastercard or other people's payoneer or paypal ?
Please help me.

[#16]

Hello G A,

Thank you for reaching out to us. Yes, users are allowed to use someone else’s credit card to purchase Connects for their account. This is allowed as long as the credit card owner has authorized them to do so. Please use a billing method you are authorized to use. If any issues arise, the Upwork team will notify you directly.

You can also check out this helpful article for more information about available Billing Methods that might work for you.

[#17]

Hi, Every one. 

I didn't have my credit card like mastercard.

Can I use other people's credit card , mastercard or other people's payoneer or paypal ?

Please help me.