Solved: Re: How to Delete Account - Page 17

Andrea G · ‎11-11-2021

Andrea G · ‎11-11-2021

Hi Arya,

If you'd like to close your account, first make sure you withdraw any active proposals on your Proposals page

complete and close any active contracts and don't have any available or pending balance.Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.

As a gentle reminder, please know that you will not be allowed to create a new account. If you need to use your Upwork account again in the future, you can reach out to us through our different support channels, and we will assist you with reinstating your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

~ Avery

View solution in original post

Ariful I · ‎10-19-2022

I agreed with you. She should continue the old one. And Upwork will help her the right way.

Gulnaz E · ‎10-19-2022

My computer logged out and as I said I couldn't log in again.

Gulnaz E · ‎10-19-2022

I didnt know this was a violation. Where should I send Email?

I feel sorry for this.

Gulnaz E · ‎10-19-2022

Actually I think I deleted the old one, yeah I am pretty sure about that. I closed that account but it is still on display and I can't log in. Thats the exact situation. When I write my email it says there is no user with this email. But I am sure about that Email address.

I remembered the whole situation now and I was thinking that I closed down that account then I suddenly found the old one. This is really strange.

Gulnaz E · ‎10-19-2022

Hello Martina, what is Upwork support email address?

Ariful I · ‎10-19-2022

support@upwork.com

Gulnaz E · ‎10-19-2022

Thank you Ariful

Annie Jane B · ‎10-19-2022

Hi Gulnaz,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Pradeep H · ‎10-20-2022

I'm getting weird message to contact support and been unable to close my account. Getting this message- "At this time we are unable to close your account. Please call our concierge team at **Edited for Community Guidelines**, select option 3, and we will help you close your account."

Pradeep H · ‎10-20-2022

Hi Jagada,

Thank you for your message. Your account has been closed as requested by you.

Thank you,

Pradeep

Krisna Fauzi N · ‎10-20-2022

How to closed my account, but the proposal it just submitted, but when i want to withdraw it it says "This job has been removed from Upwork, so we are no longer able to retrieve your proposal." it is scam? and they just deactivate, i want to close my account right now because im not believing this website, pls anyone if you know help me i want to close it right now, it it can, i just changing my personal idea because i know it's to dangerous

Andrea G · ‎10-20-2022

Hi Krisna,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~Andrea

Andrea G · ‎10-21-2022

When I tried to delete my account, I got this message. **Edited for Community Guidelines**

Can you delete my account? I can write an email if you want.

Alisha H · ‎10-21-2022

Try going here: https://support.upwork.com/hc/en-us. If you click the "Get Support" button in the bottom right corner, you can chat with a support professional rather than talking on the phone. Just keep telling the chatbot you want to contact support.

Andrea G · ‎10-21-2022

Hi Hemant,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~Andrea

Alexandra E · ‎10-24-2022

Hi, my account isn’t letting me close because it says I need to close the active contracts. However, I reached out to the clients and although I have finished the jobs, they are unresponsive to closing it (They paid everything and submitted everything... vice versa.). If I could please get assistance with closing it because I am still getting charged my monthly payment for my account and have people reaching out to request a proposal from me but I am not active on it. Please assist. I would truly appreciate it. Thank you.

Arjay M · ‎10-24-2022

Hi Alexandra,

Thank you for reaching out to us. I can see that you've already raised a support ticket regarding your concern. I have submitted a follow-up to the team handling your case and one of the members will be updating this ticket with further assistance.

~ Arjay

Thomas K · ‎11-03-2022

I have an outstanding proposal so I am unable to delete my account. I can't withdraw the proposal because the job was removed from Upwork for being a scam. What can I do?

Arjay M · ‎11-03-2022

Hi Thomas,

I'm sorry to hear that you wish to delete/close your account. I'll have one of the team members assist you further via a support ticket. Please expect an update on this page with the ticket once your case is fully reviewed. Thank you!

~ Arjay

Thomas K · ‎11-03-2022

Ok thank you

Khalida M · ‎11-11-2022

i want to delete my account. how can i del it.. kindly helo me

Pradeep H · ‎11-11-2022

Hi Khalida,

Thank you for your message. Your account has been closed as requested by you.

Thank you,

Pradeep

Adyl A · ‎11-13-2022

how to delete an account if it is suspended? support can contact me.

Luiggi R · ‎11-13-2022

Hi Adyl,

Your account has been closed as per your request.

~ Luiggi

Zahid A · ‎11-19-2022

I cant delete my account from my profile settings. I want to delete my account.