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009f3625
Community Member

I can't get paid

Hello,
On October 29, I did a job and the payment I was supposed to receive is attached. However, although 1 month has passed, it is still not available. I did not get an explanation about this problem. Can you help me how to solve this problem?

8 REPLIES 8
ArjayM
Moderator
Moderator

Hi Yunus,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry to learn that you still haven't received your payment. Rest assured that one of our agents will be reaching out to you with more information and further assistance.

 

~ Arjay
Upwork
82c55057
Community Member

Good evening, Mrs 

I am a freelancer who scroll different job offers and applied one on November 20th so I received a job positive answer being a translation english-spanish 66 pags within 7 days having a payment of 2500 usd.

I meet deadline successfully on November 28th. This day I received an approved job done and a congratulations letter.

No particular payment requirements were received by messages initially.

This is my first job done at Upwork this important platform.

I have contacted supervisor Marina and Finance payment manager.

On November 29th Finance Payment Manager intructed to pay a fee of 77 usd in order to received full payment.

I didnt understant why I have to pay this amount of money.

I decided to received this payment at closer friend Plant manager in Colombia. He said he didnt understand this procedure but he agree in order to send this fee so he asked for bank contact information, bank account, SWIFT and ABA.

I wrote this to Finance Payment manager at least tree time but I have received no words, no information. I copied all messages supervisor Marina but no answer back were received not a word.

A upwork freelancer friend told me that this is an unusual situation so he advice me in order to instruct company in order to pay all payment at Upwork platform and make fee discount of 77 usd. Secondly proceed to report this situation so I did it on December 01st at Upwork help support

 

I would like to share messages received

 

**Edited for community guidelines**

Hi Juan Carlos Benavi,

 

As a gentle reminder, please note that users cannot offer and accept payments outside of Upwork since this is a violation of the Upwork Terms of Service. It would also be best to visit these articles for more information on how you can keep in line with Upwork's Terms of Service when engaging on the website:
In the meantime, you may also want to read up on this Community article and these articles for more information about working safely through Upwork.
~ Joanne
Upwork
82c55057
Community Member

Good morning< Mrs Joanne Marie

Thanks a lot for your time and support I read all information so I got clearly all upwork upwok terms of service.

It s my first jone done so I want to get paid fro 7 days, 66 pages of translation english-spanish I have motivated and focused for a great accomplishment I did it successfully.

Did you require I send you project done at pdf file as per files document report case On November 01st

Please let me know

I am glad of being part of this platform

Sincerely

Prof Juan Carlos Benavides P

Thanks a lot for time and support

Sincerely

Prof Juan Carlos Benavides P

82c55057
Community Member

Good morning, Mrs Joanne Marie

I have not received payment confirmation email so I completed job done meet deadline on November 28th 

I sent a message on December 01st Financial payment manager in order to make deposit on upwork platform being sharing this situation on help support so they told me I was going to contact an agent but It didnt happen

Please guide what s next step

 

Sincerely

Prof Juan Carlos Benavides 

Hi Juan Carlos Benavi,

 

Thank you for reaching out. I checked your account and found no active contract. Please do not work on a project unless a contract has already started.

 

We highly suggest reviewing our ToS, reading these tips on how to avoid questionable jobs, and this post from our Community member, Wes, about top red flags for scams for you to keep yourself safe in the marketplace. Should you also encounter any suspicious user activity again in the future, please send us a flag so the dedicated team can review it and take action as soon as possible.


~ AJ
Upwork

Good evening, Mrs Annie Jane

Thanks a alot for time and support this is my first job done so I haave to read all ToS Upwork in order to avoid this unusual and job offerts without values and principles I means fair and formal job offerts.

Sincerely

Prof Juan Carlos Benavides

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