Apr 24, 2021 10:14:45 AM by Abdullah E
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Would appreciate your urgent support with this process as we need to hire freelancers.
Solved! Go to Solution.
Nov 15, 2022 09:41:35 AM by Nikola S
Dec 13, 2022 08:10:21 AM Edited Dec 13, 2022 09:56:16 AM by Ana Sofia H
Hello Nikola,
I am experiencing the same problem where it says that the verification process should take 1 business day but it has been more than that. I am worried that the same is going to happen with my ID verification, which usually takes a bit longer. I want to verify my account as soon as possible, so I would appreciate an urgent response to this issue.
Thank you
I would appreciate a response to this.
Dec 13, 2022 11:29:56 AM by Nikola S
Hi Ana,
Thank you for reaching out to us. I shared your concern with the team handling your case and they will review your verification as soon as possible.
Dec 15, 2022 10:53:34 PM by Rieziq Fairuz Z
Hello, I am having same issue. It says the verification might too 1-3 business days, but it has been 4 days since I sent my ID. Please give me updates about the verification, I would really appreciate it. Thank you so much
Dec 16, 2022 06:12:42 AM by Pradeep H
Hi Rieziq,
Thank you for your message. I am pleased to inform you that your Upwork account is verified now.
Thank you,
Pradeep
Dec 20, 2022 12:15:55 AM by Kyaw T
Hello Nikola S,
I am experiencing this problem for 3days. I think it should be reviewed. Would appreciate urgent support.
Dec 20, 2022 02:41:25 AM by Annie Jane B
Hi Kyaw,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 15, 2023 01:28:58 AM by Esmail M
Hi, I verified my Identity 2 days ago and it was successfully verified, my location hasn't been yet because customer support is still reviewing my documents, today upwork send me an email saying my account will suspend within 24 hours if I didn't verify my identity ! , what should I do?
Jan 15, 2023 07:59:22 AM by Annie Jane B
Apr 23, 2023 04:52:08 PM by Patrick A
I submitted my document for my ID verification.
I am facing an id identification problem for a few days
I am already working on a new job , fear I lose it
this is the message that appears to me
"Action required: Verify your identity by 04/26/2023 UTC to continue winning jobs on Upwork"
this is me and my id how you can't verify me
Apr 23, 2023 05:26:00 PM by Luiggi R
Hi Patrick
I can see that your review is still in progress. We know you're eager to hear back from us, but our support teams are dealing with an unprecedented number of inquiries, causing delays in our response time. That being said, your concerns and questions are still our top priority, and we're doing everything we can to get back to you as soon as possible.
Jul 2, 2024 10:14:02 AM by Muhammad A
This is me Muhammad amir I have completed my verification process of identity still 5 days have completed but yet but still I have not get any message and still my account is on hold because of identity verification
Feb 1, 2023 09:49:39 AM by Kevin Israel B
Good day! I just want to ask how long will it take for my id to be verified? I just uploaded my id and selfie yesterday
Feb 2, 2023 02:57:25 PM by Rose R
Hello,
I am having the same issue. I understand that there might be some delays in the verification process but I just do not understand why the selfie verification is taking too long for me to get feedback so I can do a workaround. The uploaded ID has all the information you'll need, my name, address and it all matches. I have been using that ID for all my transactions online for verification and have not encountered any problems. I would appreciate a more prompt feedback so that again I can do what is needed to have my account verified. I am working with a client right now and I do not want my work to get compromised in any way. I agreed about the terms of the fees and such but I hope you don't make the verification process hard on my end. Thank you, team!
Rose
Feb 2, 2023 06:55:18 PM by Arjay M
Hi Rose,
I reached out directly to the team handling the review. One of the members has reached out via email with more information about your submission and instructions on how to complete the process. Feel free to coordinate with the team if you have questions or need further assistance.
Feb 2, 2023 10:31:31 PM by Kenn Jacob B
Hello! I'm also having trouble with ID Verification and re-applied again. How long will it take to be verified? I need mine to be approved before 7th of Feb, Please I need help. Thank you.
Feb 3, 2023 01:36:50 AM by Annie Jane B
Feb 4, 2023 12:05:59 AM by Kenn Jacob B
Hello! I re-upload again my ID for verifications since the one Ine I sent was cropped out. Kindly please check it out and approve it as early as possible. I only have until 7th of Feb for verification. Thanks.
Apr 27, 2023 07:18:57 AM by Roma M
Hello,
I've submitted my ID for verification a 4 days ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Thanks.
Apr 27, 2023 08:49:19 AM by Andrea G
Hi Roma,
I followed up with the team and you should be seeing the ID Verification Badge on your profile now!
Apr 28, 2023 07:10:03 AM by Abdul H
May 11, 2023 03:22:10 AM by Yusuf U
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
May 11, 2023 08:13:19 PM by Pradeep H
Hi Yusuf,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
May 25, 2023 09:25:22 PM by Lory P
May 26, 2023 12:48:29 AM by Pradeep H
Hi Lory,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep