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Abdullah's avatar
Abdullah E Community Member

ID Verification Taking Too Long

Hello,

 

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

 

Would appreciate your urgent support with this process as we need to hire freelancers.

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Nikola's avatar
Nikola S Retiring Moderator

 
~ Nikola

View solution in original post

655 REPLIES 655
Obaidullah's avatar
Obaidullah A Community Member

In terms of hours strictly, it has been more than a business day by all means since I submitted my ID document for verification.

Location and visual verifications have been successfully verified, as shown in the screenshot.

Kindly look into it.

Arjay's avatar
Arjay M Retired Team Member

Hi Obaidullah,

 

I have escalated your concern to the appropriate team and they've confirmed that you've ID has been verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance. Thank you!

 

~ Arjay
Upwork
Rafaella June's avatar
Rafaella June G Community Member

Hi Arjay, 

I have the same problem. It's been 3 days since I sent my ID and visual verification. But it's still showing this "We're reviewing your ID, which can take up to 1 business day." Please help me resolve this. Thank you.

-Rafaella 

Joanne's avatar
Joanne P Retired Team Member

Hi Rafaella June,

 

I checked with the team and I'd like to confirm that the badge has already been added to your profile. You may log in and check.

~ Joanne
Upwork
Yossra's avatar
Yossra C Community Member

Hey Joanne,

I am experiencing the same issue,

I've submitted my ID for verification, but it is still showing the "We're reviewing your ID, which can take up to 1 business day."  Same with my visual verification. How long will this take? Please help me resolve this and thank you.

 

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Yossra,

 

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us a few more days to review the documents you've submitted. Should we need more information, our team will send you an email with details on how you can complete the verification process.


~ AJ
Upwork
Asma's avatar
Asma B Community Member

I've submitted my ID for verification 26 hours ago, but it is still showing the "We're reviewing your ID, which can take up to 1 business day"

Would appreciate your urgent support with this process.

 

Thank You

Arjay's avatar
Arjay M Retired Team Member

Hi Asma,

 

I have reached out to the team handling your case and I'm pleased to inform you that your ID has been verified. You should now be seeing the ID Verified badge on your profile as a confirmation. Let me know if you need further assistance.

 

~ Arjay
Upwork
Muhammad Hassaan's avatar
Muhammad Hassaan M Community Member

Dear upwork team! I am also having the same issue. My id verification is taking too long. Please have a look.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Muhammad,

 

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review the documents you've submitted. Should we need more information, our team will send you an email with details on how you can complete the verification process.


~ AJ
Upwork
Abdelrahman's avatar
Abdelrahman Z Community Member

Dear Annie Jane, 

It's been a while for me too, I've submitted my passport a few days ago and it stays verifying. Can you please help me out? 

Thanks

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Abdelrahman,

 

As Annie mentioned in her post, our team is currently receiving an unusually higher volume of requests. Please allow a few more days for the team to finish their review. You can rest assured they'll reach out to you if more information is needed. Thanks for your patience!

~ Luiggi
Muhammad's avatar
Muhammad U Community Member

Hello Team Upwork,

 

I am experiencing the same issue,

I've submitted my ID for verification a day ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long will this take?

Tomorrow is the last day to verify my identity. Here is the message showing on my home screen:

"Action required: Verify your identity by 08/19/2022 UTC to continue winning jobs on Upwork."

 

Would appreciate an urgent response to this.

Arjay's avatar
Arjay M Retired Team Member

Hi Muhammad,

 

I've reached out to the team handling your case and I'm pleased to inform you that your ID has been verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance. Thank you!

 

~ Arjay
Upwork
Areeba's avatar
Areeba S Community Member

Sir since 3 days it is showing "We're reviewing your documents and will get back to you within 1 business day." note Kindly  inform how long will it take ? 

Plz help out in this matter I wish to know my status for earning freelancer verified  badge Thanks 

Arjay's avatar
Arjay M Retired Team Member

Hi Areeba,

 

I can see that you've been communicating with the team regarding your concern via a support ticket. As one of the members mentioned, your account isn’t restricted anymore and you can get back to using Upwork as normal. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.

 

~ Arjay
Upwork
Ifeanyi's avatar
Ifeanyi O Community Member

Hi there. Please I need help. I have until tomorrow to verify my account. I have submitted my details but it says "We're reviewing your documents and will get back to you within 1 business day." 

 

The problem is that I have less than a day. Please help.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ifeanyi,

 

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us more time to review the documents you've submitted. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.


~ AJ
Upwork
Hassan's avatar
Hassan A Community Member

Hi!

 

Few days ago, Upwork started giving me the notification that I need to verify my identity before 28 August, 2022 or my account will be restricted.  I already did verify my identification with official government id card successfully a month ago against a request id which I can provide.

 

Nevertheless, I have been trying daily to verify my id again but it just doesn't complete and says:

"We're reviewing your ID, which can take up to 1 business day. Learn more."

 

I have tried multiple times with 1 day intervals but nothing happened so far. Last time I submitted more than two days ago and it is still verifying. Kindly, resolve this issue so I can keep submitting proposals and do my job carefree.

 

Regards.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Hassan,

 

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us 24 to 48 hours to review the documents you've submitted. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.


~ AJ
Upwork
Muhammad Hashir's avatar
Muhammad Hashir K Community Member

Hello Team Upwork,

 

I am experiencing the same issue,

I've submitted my ID for verification a few hours ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long will this take?

Here is the message showing on my home screen:

Action required: Verify your identity by 09/04/2022 UTC to continue winning jobs on Upwork

 

Would appreciate an urgent response to this

Muhammad's avatar
Muhammad I Community Member

Hello,

 

I've also submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take? @upwork 

Joanne's avatar
Joanne P Retired Team Member

Hi Muhammad,

 

I'm sorry if it's taking more time than the usual review process. Our team is currently receiving an unusually higher volume of requests. Please allow our team 24 to 48 hours to review the documents you've submitted. If our team requires additional information from you, they will reach out to you directly. We appreciate your continued patience.

~ Joanne
Upwork
Muhammad Hashir's avatar
Muhammad Hashir K Community Member

Hi team Upwork

I've also submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take? @upwork 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Muhammad,

 

Our team is currently receiving an unusually higher volume of requests. Kindly allow us a few days to review the documents you've submitted. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.


~ AJ
Upwork