Apr 24, 2021 10:14:45 AM by Abdullah E
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Would appreciate your urgent support with this process as we need to hire freelancers.
Solved! Go to Solution.
Nov 15, 2022 09:41:35 AM by Nikola S
Aug 8, 2022 02:36:40 PM by Obaidullah A
In terms of hours strictly, it has been more than a business day by all means since I submitted my ID document for verification.
Location and visual verifications have been successfully verified, as shown in the screenshot.
Kindly look into it.
Aug 8, 2022 03:46:31 PM by Arjay M
Hi Obaidullah,
I have escalated your concern to the appropriate team and they've confirmed that you've ID has been verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance. Thank you!
Aug 9, 2022 07:48:36 PM by Rafaella June G
Hi Arjay,
I have the same problem. It's been 3 days since I sent my ID and visual verification. But it's still showing this "We're reviewing your ID, which can take up to 1 business day." Please help me resolve this. Thank you.
-Rafaella
Aug 9, 2022 09:47:12 PM by Joanne P
Hi Rafaella June,
I checked with the team and I'd like to confirm that the badge has already been added to your profile. You may log in and check.
Aug 10, 2022 01:42:50 AM by Yossra C
Hey Joanne,
I am experiencing the same issue,
I've submitted my ID for verification, but it is still showing the "We're reviewing your ID, which can take up to 1 business day." Same with my visual verification. How long will this take? Please help me resolve this and thank you.
Aug 10, 2022 08:48:21 AM by Annie Jane B
Hi Yossra,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us a few more days to review the documents you've submitted. Should we need more information, our team will send you an email with details on how you can complete the verification process.
Aug 9, 2022 12:15:59 PM by Asma B
I've submitted my ID for verification 26 hours ago, but it is still showing the "We're reviewing your ID, which can take up to 1 business day"
Would appreciate your urgent support with this process.
Thank You
Aug 9, 2022 01:56:25 PM by Arjay M
Hi Asma,
I have reached out to the team handling your case and I'm pleased to inform you that your ID has been verified. You should now be seeing the ID Verified badge on your profile as a confirmation. Let me know if you need further assistance.
Aug 10, 2022 12:06:09 AM by Muhammad Hassaan M
Dear upwork team! I am also having the same issue. My id verification is taking too long. Please have a look.
Aug 10, 2022 07:49:30 AM Edited Aug 10, 2022 07:49:58 AM by Annie Jane B
Hi Muhammad,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review the documents you've submitted. Should we need more information, our team will send you an email with details on how you can complete the verification process.
Aug 13, 2022 07:01:18 AM by Abdelrahman Z
Dear Annie Jane,
It's been a while for me too, I've submitted my passport a few days ago and it stays verifying. Can you please help me out?
Thanks
Aug 13, 2022 08:53:50 AM by Luiggi R
Hi Abdelrahman,
As Annie mentioned in her post, our team is currently receiving an unusually higher volume of requests. Please allow a few more days for the team to finish their review. You can rest assured they'll reach out to you if more information is needed. Thanks for your patience!
Aug 18, 2022 11:06:22 AM by Muhammad U
Hello Team Upwork,
I am experiencing the same issue,
I've submitted my ID for verification a day ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long will this take?
Tomorrow is the last day to verify my identity. Here is the message showing on my home screen:
"Action required: Verify your identity by 08/19/2022 UTC to continue winning jobs on Upwork."
Would appreciate an urgent response to this.
Aug 18, 2022 12:17:58 PM by Arjay M
Hi Muhammad,
I've reached out to the team handling your case and I'm pleased to inform you that your ID has been verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance. Thank you!
Aug 19, 2022 12:39:50 PM by Areeba S
Sir since 3 days it is showing "We're reviewing your documents and will get back to you within 1 business day." note Kindly inform how long will it take ?
Plz help out in this matter I wish to know my status for earning freelancer verified badge Thanks
Aug 19, 2022 02:04:24 PM Edited Aug 19, 2022 02:05:02 PM by Arjay M
Hi Areeba,
I can see that you've been communicating with the team regarding your concern via a support ticket. As one of the members mentioned, your account isn’t restricted anymore and you can get back to using Upwork as normal. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.
Aug 22, 2022 09:11:09 AM by Ifeanyi O
Hi there. Please I need help. I have until tomorrow to verify my account. I have submitted my details but it says "We're reviewing your documents and will get back to you within 1 business day."
The problem is that I have less than a day. Please help.
Aug 22, 2022 12:56:08 PM by Annie Jane B
Hi Ifeanyi,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us more time to review the documents you've submitted. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Aug 26, 2022 11:47:49 PM by Hassan A
Hi!
Few days ago, Upwork started giving me the notification that I need to verify my identity before 28 August, 2022 or my account will be restricted. I already did verify my identification with official government id card successfully a month ago against a request id which I can provide.
Nevertheless, I have been trying daily to verify my id again but it just doesn't complete and says:
"We're reviewing your ID, which can take up to 1 business day. Learn more."
I have tried multiple times with 1 day intervals but nothing happened so far. Last time I submitted more than two days ago and it is still verifying. Kindly, resolve this issue so I can keep submitting proposals and do my job carefree.
Regards.
Aug 27, 2022 03:39:34 AM by Annie Jane B
Hi Hassan,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us 24 to 48 hours to review the documents you've submitted. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Aug 29, 2022 10:27:13 AM by Muhammad Hashir K
Hello Team Upwork,
I am experiencing the same issue,
I've submitted my ID for verification a few hours ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long will this take?
Here is the message showing on my home screen:
Action required: Verify your identity by 09/04/2022 UTC to continue winning jobs on Upwork
Would appreciate an urgent response to this
Aug 30, 2022 08:48:30 PM by Muhammad I
Hello,
I've also submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take? @upwork
Aug 30, 2022 10:34:07 PM by Joanne P
Hi Muhammad,
I'm sorry if it's taking more time than the usual review process. Our team is currently receiving an unusually higher volume of requests. Please allow our team 24 to 48 hours to review the documents you've submitted. If our team requires additional information from you, they will reach out to you directly. We appreciate your continued patience.
Aug 31, 2022 04:24:18 AM by Muhammad Hashir K
Hi team Upwork
I've also submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take? @upwork
Aug 31, 2022 08:07:39 AM by Annie Jane B
Hi Muhammad,
Our team is currently receiving an unusually higher volume of requests. Kindly allow us a few days to review the documents you've submitted. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.