ID Verification Taking Too Long

[#1]

Hello,

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

Would appreciate your urgent support with this process as we need to hire freelancers.

[#2]

I have received no assistance or support from your representative, i am trying to verify myself from 11 june 2022 but still no email, reply or anything, i am very disheart by this unprofessional behavior of Upwork or support team, tomorrow is the last day to complete the verification process. I may lose my Upwork account due to unprofessional behavior of Upwork support team as tomorrow is the last day to verify myself i have again submitted my details 2 days ago and it was written there that verification takes 1 business day it's been 2 days and above. kindly help me please .

[#3]

Hi Aqsa,

I'm sorry to hear about your experience regarding your ID verification. I just checked your account and your ID has been verified today. Please let us know if you need further assistance.

[#4]

Hello,

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your ID, which can take up to 1 business day"

Would appreciate your urgent support

[#5]

Hi Muhammad,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[#6]

Hi sir/ madam!

I have applied for I'd verification two days ago but still it hasn't approved. The message is same ''we are reviewing your I'd,it will take few minutes but sometimes it may take one business day.'' I uploaded my I'd card issued by government and do visual verification by selfie. But verification is taking more than usual.

I want to resolve it. How long does it take because the time period they mentioned has already over. Please help sir.

I will appreciate your help.

Thanks with best regards 

[#7]

Hi Muhammad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#8]

Hello,

I am experiencing the same issue, It has been 1 working day and nothing happens. 

Waiting for your kind feedback.

[#9]

Hello,

I am experiencing the same issue, It has been 1 working day and nothing happened.

Waiting for yor kind feedback.

[#10]

Hi Peter,

I can see that you have already coordinated with one of our agents. Please allow time for the team to review and provide you with an update. Thank you!

[#11]

I have submitted my documents but it is taking too long to verify

[#12]

Hi Aziz,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#13]

Hello,

I am a new upworker and I started my freelancing journey on this platform I uploaded my ID card for a while now and I still have this message " We're reviewing your ID, which can take up to 1 business day".

I really need your help and thanks in advance.

Khalid.

[#14]

Hi Khalid,

Please bear with us as we're checking on this with the team for you. We'll let you know as soon as we have more information.

[#15]

Hi Khalid, 

This has already been resolved, and you should be able to continue using your Upwork account as usual. 

[#16]

Hello,

I've created an upwork account a long time ago, and i don't remember the password of the account and the email that is linked to it, that's why I created a new one, i believe that account was not verified, i want to delete it, i am not even using it at all and I don't have access to it anymore.

Please help.

[#17]

I am having a similar issue and I have tried multiple times on the contact support page and it will keep saying that someone will reach out to help me solve this issue and it has been over a week and I still have not had any help resolving it

[#18]

Hi Jill,

I've followed up with the team, you should receive a reply to your support ticket soon.

[#19]

I have submit the requirement such as  ID document verification and  Visual verification

but till now it was never approved , i have a job that need to done and i want to make transaction too

[#20]

Hi Muhammad,

I'm sorry to hear about your experience regarding your ID verification. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#21]

Hey My visual verification is successful but my government id is in review stage. It says it will take 1 day but its been 4 days now and its still in review stages. 

Please solve this issue ASAP 

Regards

[#22]

Hi Muhammad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#23]

Hi,

Please I submitted my id for verification since on sat and I am yet to get a response.

[#24]

Hi, I have submitted my selfie and ID yet my identity hasn't been verified. This is so annoying.

[#25]

Hi Okonkwo,

I am sorry to hear about your account status. I reached out to the team handling your case and shared your report. One of our agents will follow up with you on your ticket to assist you further. You can access your support tickets here.

[#26]

Hey, I've submitted my govt  ID and selfie days ago yet my account is still not verified, can someone please check? I don't want my account to go on hold as I currently have a contract right now