Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hey guys I'm new here, please review my ID.

Asma

[#3]

Hi

I have submitted my id but still i am not verified may i know what is the error and any faster way to verify my id

Thank you

Ashish Kumar Singh

[#4]

Hi Ashish, 

I checked your account and can see that you were able to file a ticket for the same concern. I highly recommend you refrain from filing new tickets so that the team can assist you more efficiently. Please expect the team to get back to you within 48 to 72 hours regarding your verification concern. 

[#5]

Hi,

I have met the criteria needed for my ID to be verified but it is yet to be verified.

Kindly look into it. Thanks 

[#6]

Hi Titilayo, 

I can see that you've already submitted your verification documents. Once the team gets it to their queue, they will let you know if they need further information by reaching out to you directly. 

If you don't hear back within 72 hours, let us know and our team will be happy to help!

[#7]

I don't know if this visual verification works. I've been trying to do a call with one of the agents since last night but everyone is busy. Any other way to do this?

[#8]

Hi Ma Dana Ladin, 

I'm sorry for the delay, as I had to look into it further. Kindly retry to complete your video verification again, and let us know if you need further assistance. 

[#9]

Hi there,

I have long created my upwork account, though i have not been active with it for a long time due to some personal reason, but now i want to really get on with my freelance job, meanwhile i noticed i wouldn't get any job if i am not verified and i have look through every section of my account to see where i could request for verification but i have not seen any, meanwhile i understand that i will recieve an email asking for verification.

Please how can i land my job if i am not verified ?

[#10]

Hi Joseph,

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

[#11]

Thank you for your response Annie,

At what point can I be eligible? because as it is I don't think I can secure a hire because I have not been verified yet, or you could quote me otherwise on that maybe there is an information I am yet to understand.

hope you get your feedback 

[#12]

Hi Joseph,

Arjay here stepping in for Annie Jane. Please note that you can still submit proposals to potential clients without having to verify your ID. We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll send you an email and notify you when you sign in to your account if you need to verify. You may want to check this help article for more information. 

[#13]

Hello, is anyone else running into this problem? I've sent my documents 7 times, including different types of valid documents and none of them are getting verified. They are in the right format. Not sure what to do?

[#14]

Hi, I just started a contract with a client and after that, this warning appeared on my dashboard: "Action required: Verify your identity by 01/08/2023 UTC to continue winning jobs on Upwork. Get started."

Now, I have applied for a government ID which takes up to 5 business days. However, my due date for verification is on January 8. Can you extend my due date of verification by 3 days?

[#15]

Hello, I'm asking about this here because the customer service doesn't seem to be much help with this. The first time I wanted to apply for a freelance job, it asked me to upload my ID to be verified. But when I uploaded so many pictures of my state ID and passport, they never accepted the pictures and now it doesn't allow me to try and get verified.

It says I've reached the maximum number of uploading my ID and I have to go to customer support, but when I go there and they send me links, they either don't work or don't have any solution to my verification problem. Is there anything I can do to actually get verified??

[#16]

Hi Mel,

Thank you for your message. I have reached out directly to the team handling your case and one of the team members has reached out to you with more information along with instructions on how to resolve the issue. Feel free to coordinate with the team via that email or this page if you need further assistance.

[#17]

Hello, I want to verify my account, could you send me the link, please? Thank you.

[#18]

Hi, I'm currently new to Upwork and I had a request "Suspension Appeal Form Submission". The Upwork Support team sent me a message everyday that said you're currently reviewing my account, and I have sent all the required documents (including my national ID photos, bank statement & electricity bill) in that request's thread to verify my identity. However, yesterday the request maked as "solved" but no one replied, and my account is still suspended. Can Upwork team check this request and solve it for me? I will send the required documents for your verification. Thank you. 

[#19]

Hi Quan,

I can see that you've been coordinating with the team on this support ticket regarding your concern. We highly suggest you continue doing that through that ticket so that the team can assist you accordingly and more efficiently. Feel free to update the team if you have questions or need further assistance.

[#20]

ok, thank you for your reply. May I ask if I send message and still not receive reply from that ticket, then can I create a new Suspension Appeal Form?

[#21]

Hi Quan,

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while the team responds to your previous message.

Thank you,

Pradeep

[#22]

https://community.upwork.com/t5/user/viewprofilepage/user-id/18510800

[#23]

dear sir, I have upload many time my id card picture and utility bill for 'Identity verification', but there are many threat messages coming from Upwork for again submition. Please solve this problem.

                                                                                                                              Thanks in anticipation.

[#24]

Hi Muhammad,

Thank you for reaching out. I can see that one of our team members has already reached you via a support ticket regarding your concern. You can access your support tickets here . Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you,

Pradeep

[#25]

when can i be verified?

[#26]

Hi Lil Marie,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.