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Community Member

My Wire Transfer has not arrived to my bank account.

I made a wire transfer withdrawal on 15.05.2024 and have no any news about since that day. What i need to provide to get trace information about the transaction?


Hi Garik,


Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Community Member

I've got a similar problem, and I am wondering, has anyone been helped regain their funds after getting stuck in the intermediaries, because my bank says my account has no pening transactions. What are the chances of getting your money back after facing this problem? Or I should just accept that I lost it and let go? I made the wire on 10th June.

I already have a ticket about it but I have already lost hope.


Emmanuel, I understand you must be concerned that you haven't received your funds yet. Please rest assured that the team assigned to your ticket will help trace these funds. Do not hesitate to continue coordinating with them through your ticket. 

~ Luiggi
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