Need Payment Support -no way to contact customer service - chatbot is useless - not cool upwork!

[#1]

There is a problem with my payment account, I can't set it up. It keeps coming up errors and says to contact customer support. This seems to be a joke because there is absolutely no contact information for customer support anywhere on the site except posting here. I need actual help because I've got money sitting here that I can't withdraw. I've tried several methods several times and it always comes up errors. I understand the need for careful approval, but not also providing a way to contact support is shadddddyyyyyyyyyy. Feeling like I'm going to withdraw my $ and use a different platform because this is insane

[#2]

Hello Jennifer,

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly, or file a ticket after interacting with the chatbot.

To access our support services, it would be best to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

That said, it looks like our team reached out recently about limitations on your account. Please refer to this support ticket and follow their instructions. If you have any questions about this feel free to reply directly to the ticket and our team will be happy to assist you further.