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Anup's avatar
Anup P Community Member

Suspended Account

Hello,

 

We are agency and we had an account with upwork since many years. We were busy with the other work. Since last few years we were not accepting the freelancing work due to business contracts.

Now we want to start with the freelancing work again. When i login to my account i see a message "Your account has been suspended". We alreay have work history on upwork. Can someone help me to get the account active.

 

 

 

Thanks & Regards,

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Amani,

 

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket here and reply to the email if you have any questions for the team.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

View solution in original post

769 REPLIES 769
Vincent's avatar
Vincent O Community Member

Hi Goran, my account has been suspended again but I dont know the reason ,am now woried abouth this situation.please help.Thank you

Vincent.

Andrea's avatar
Andrea G Community Manager

Hi Vincent,

 

Please continue to communicate directly with our team to address any issues with your account. I can see they just updated your ticket here.

 

~Andrea
Muhammad's avatar
Muhammad I Community Member

Hello. hope you are doing well.

My upwork freelancer account has been suspended now.
How can I restore my account? i wanna work on upwork.com

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Muhammad,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Richard's avatar
Richard K Community Member

hello please i also have a semilar problem. Am new on this site and i have beenable to finish up with my profile but in the course of doing so i made certain mistakes and so i always see a notification that my account has been suspended. i have tried following the instructions for help but still to no avail. The option to send a proposal when i find a work also is not available. Please help me also

Arjay's avatar
Arjay M Retired Team Member

Hi Richard,

 

I have checked your account and it looks like a support ticket was created regarding your concern. We encourage you to check here or your email and response for further details and assistance.

 

~ Arjay
Upwork
Christian's avatar
Christian K Community Member

Can you guys please close my account? It will not allow me to

 

Christian's avatar
Christian K Community Member

Really do not like the UI or the quality of freelancers. 

Arjay's avatar
Arjay M Retired Team Member

Hi Christian,

 

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Arjay
Upwork
Ilya's avatar
Ilya D Community Member

Hello Arjay!

What should I do about my problem?
I am a little over a month on upwire, I did one job. Now I found a good order and agreed with the employer, signed an NDA, but one morning I saw that my account was suspended. After that after some time I saw that I needed to send additional paperwork, but that didn't help either! Today I successfully verified with a support agent and answered questions on camera. But on my account is still "Your account has been suspended. Please contact customer support."

My contract is failing, I'm losing money, energy and nerves. What do I have to do to get my account back and finally pass the check?

Navjot's avatar
Navjot K Community Member

Hello,

Why my account has been suspended?
I don't know my fault and how I can get back my account,
could you tell me the reason for suspending the account..?

Regards
Navjot

Ricardo's avatar
Ricardo S Community Member

Hello
my account got suspended over 6 years, will I ever be able to use it again?

Nikola's avatar
Nikola S Retiring Moderator

Hi Ricardo,

 

I am sorry for the late response. I shared your query with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Ilya's avatar
Ilya D Community Member

Nikola, hello!

What should I do about my problem?
I am a little over a month on upwire, I did one job. Now I found a good order and agreed with the employer, signed an NDA, but one morning I saw that my account was suspended. After that after some time I saw that I needed to send additional paperwork, but that didn't help either! Today I successfully verified with a support agent and answered questions on camera. But on my account is still "Your account has been suspended. Please contact customer support."

My contract is failing, I'm losing money, energy and nerves. What do I have to do to get my account back and finally pass the check?

Anup's avatar
Anup P Community Member

Hello Andrea,

 

I do not have an option to create the support ticket. I tried the Chat Boot of upwork but it does not provide me any ticket number reference.

 

Please help us to create the support ticket.

 

Thanks & Regards,

Goran's avatar
Goran V Retired Team Member

Hi Anup,

 

Rest assured, you already have a ticket with the number 33571766. Our team will update your ticket as soon as possible and will assist you further directly there. You can access your tickets on this link. Thank you.

~ Goran
Upwork
Anup's avatar
Anup P Community Member

Hello,

 

I checked the given link and there I can not find any ticket with the number 33571766.

 

It shows the request created before 3 years. Please provide us the correct link to check the ticket updates.

 

Thanks & Regards,

Goran's avatar
Goran V Retired Team Member

Hi Anup,

 

Our team has just followed up on your ticket and you should see it under your ticket section. You can also follow up from the email notification you have received as well. Thank you.

~ Goran
Upwork
Rainjet's avatar
Rainjet Q Community Member

can you help me? My account got suspended. I don't know why.

Anup's avatar
Anup P Community Member

Hello,

 

We have one more question. Does Agency require to provide the GST or PAN Number? If we have not submitted it yet does it suspend our account temporaryly?

 

Thanks & Regards,

Pradeep's avatar
Pradeep H Retired Team Member

Hi Anup,

 

Thank you for your message. A law effective on October 1, 2020 required e-commerce operators outside of India (such as Upwork) to collect TDS on payments made to service providers (such as the freelancers and agencies that use Upwork) based in India. Freelancers from India will need to add a PAN number in order to keep the withholding tax at 1% of their earnings otherwise, a 5% tax is withheld from earnings for freelancers that have not provided a PAN. There will be no suspension or hold placed on the account for not providing your PAN number.

 

Thank you

Pradeep

Shik's avatar
Shik S Community Member

Hey thanks for the super helpful reply. I'm not sure how I missed that thread. I haven't quite mastered the search function on here. The Information you shared above is great. I have been reading all you shared here. In this you explained everything very well. Thanks I am going to bookmark this https://community.upwork.com/t5/Agencies/Account-suspended/td-p/997302-results.

Shik's avatar
Shik S Community Member

Anyone have solution of my problem. Kindly guide me here https://community.upwork.com/t5/Agencies/Account-suspended/td-p/997302-reviews

Pradeep's avatar
Pradeep H Retired Team Member

Hi Shik,

 

Thank you for your message. We will be happy to assist you if you could please clarify your concern further?

 

Thank you

Pradeep

Ismail's avatar
Ismail A Community Member

I have the same problem too, i made this account ~2 years ago but i never had much use for it until now but haven't been able to use it coz of the "your account has been suspended please contact customer care" message in the app