Jan 4, 2022 02:35:08 AM Edited Oct 4, 2022 02:29:01 PM by Andrea G
Hello,
We are agency and we had an account with upwork since many years. We were busy with the other work. Since last few years we were not accepting the freelancing work due to business contracts.
Now we want to start with the freelancing work again. When i login to my account i see a message "Your account has been suspended". We alreay have work history on upwork. Can someone help me to get the account active.
Thanks & Regards,
Solved! Go to Solution.
Jun 23, 2022 05:51:15 AM Edited Oct 4, 2022 01:56:35 PM by Andrea G
Hi Amani,
If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket here and reply to the email if you have any questions for the team.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Mar 3, 2022 06:13:42 AM by Vincent O
Hi Goran, my account has been suspended again but I dont know the reason ,am now woried abouth this situation.please help.Thank you
Vincent.
Mar 12, 2022 12:12:47 AM by Muhammad I
Hello. hope you are doing well.
My upwork freelancer account has been suspended now.
How can I restore my account? i wanna work on upwork.com
Apr 21, 2022 04:18:37 PM by Richard K
hello please i also have a semilar problem. Am new on this site and i have beenable to finish up with my profile but in the course of doing so i made certain mistakes and so i always see a notification that my account has been suspended. i have tried following the instructions for help but still to no avail. The option to send a proposal when i find a work also is not available. Please help me also
Apr 27, 2022 12:27:11 PM by Christian K
Can you guys please close my account? It will not allow me to
Apr 27, 2022 03:25:22 PM by Arjay M
Hi Christian,
Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 13, 2022 08:43:33 AM by Ilya D
Hello Arjay!
What should I do about my problem?
I am a little over a month on upwire, I did one job. Now I found a good order and agreed with the employer, signed an NDA, but one morning I saw that my account was suspended. After that after some time I saw that I needed to send additional paperwork, but that didn't help either! Today I successfully verified with a support agent and answered questions on camera. But on my account is still "Your account has been suspended. Please contact customer support."
My contract is failing, I'm losing money, energy and nerves. What do I have to do to get my account back and finally pass the check?
Apr 29, 2022 09:07:36 AM by Navjot K
Hello,
Why my account has been suspended?
I don't know my fault and how I can get back my account,
could you tell me the reason for suspending the account..?
Regards
Navjot
May 9, 2022 09:31:47 AM by Ricardo S
Hello
my account got suspended over 6 years, will I ever be able to use it again?
May 13, 2022 08:39:29 AM by Ilya D
Nikola, hello!
What should I do about my problem?
I am a little over a month on upwire, I did one job. Now I found a good order and agreed with the employer, signed an NDA, but one morning I saw that my account was suspended. After that after some time I saw that I needed to send additional paperwork, but that didn't help either! Today I successfully verified with a support agent and answered questions on camera. But on my account is still "Your account has been suspended. Please contact customer support."
My contract is failing, I'm losing money, energy and nerves. What do I have to do to get my account back and finally pass the check?
Jan 4, 2022 11:40:09 PM by Anup P
Hello Andrea,
I do not have an option to create the support ticket. I tried the Chat Boot of upwork but it does not provide me any ticket number reference.
Please help us to create the support ticket.
Thanks & Regards,
Jan 5, 2022 01:14:05 AM by Anup P
Hello,
I checked the given link and there I can not find any ticket with the number 33571766.
It shows the request created before 3 years. Please provide us the correct link to check the ticket updates.
Thanks & Regards,
Jan 5, 2022 01:42:11 AM by Goran V
Hi Anup,
Our team has just followed up on your ticket and you should see it under your ticket section. You can also follow up from the email notification you have received as well. Thank you.
Jan 5, 2022 10:53:32 PM Edited Jan 5, 2022 10:55:27 PM by Anup P
Hello,
We have one more question. Does Agency require to provide the GST or PAN Number? If we have not submitted it yet does it suspend our account temporaryly?
Thanks & Regards,
Jan 6, 2022 01:11:21 AM by Pradeep H
Hi Anup,
Thank you for your message. A law effective on October 1, 2020 required e-commerce operators outside of India (such as Upwork) to collect TDS on payments made to service providers (such as the freelancers and agencies that use Upwork) based in India. Freelancers from India will need to add a PAN number in order to keep the withholding tax at 1% of their earnings otherwise, a 5% tax is withheld from earnings for freelancers that have not provided a PAN. There will be no suspension or hold placed on the account for not providing your PAN number.
Thank you
Pradeep
Jan 7, 2022 03:13:18 PM by Shik S
Hey thanks for the super helpful reply. I'm not sure how I missed that thread. I haven't quite mastered the search function on here. The Information you shared above is great. I have been reading all you shared here. In this you explained everything very well. Thanks I am going to bookmark this https://community.upwork.com/t5/Agencies/Account-suspended/td-p/997302-results.
Jan 7, 2022 03:14:32 PM by Shik S
Anyone have solution of my problem. Kindly guide me here https://community.upwork.com/t5/Agencies/Account-suspended/td-p/997302-reviews
Jan 7, 2022 05:01:06 PM by Pradeep H
Hi Shik,
Thank you for your message. We will be happy to assist you if you could please clarify your concern further?
Thank you
Pradeep
Feb 17, 2022 04:27:17 AM by Ismail A
I have the same problem too, i made this account ~2 years ago but i never had much use for it until now but haven't been able to use it coz of the "your account has been suspended please contact customer care" message in the app