Suspended Account

[#1]

Hello,

We are agency and we had an account with upwork since many years. We were busy with the other work. Since last few years we were not accepting the freelancing work due to business contracts.

Now we want to start with the freelancing work again. When i login to my account i see a message "Your account has been suspended". We alreay have work history on upwork. Can someone help me to get the account active.

Thanks & Regards,

[#2]

Hi,

My account got suspended and I've sent a support ticket to resolve it, but no one is answering after almost 4 days.

Request #35632547

Vuk

[#3]

Hi Vuk,

I have reached out to the team handling your case and submitted a follow-up. Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions via the ticket as soon as possible. You can check here or your email for updates.

[#4]

Thank you.

[#5]

Hello,

I started my new agency in upwork recently and succusfully one project and another one is almost finished. But when i tried to get paid my account says its suspended and i need to contact customer support and when i chat with the get support it is only showing the articles.

I did not recieve any email about the account suspension.

Please let me know what is the process to get paid.

I also got my legal business license last week so now i can submit the documents as well. 

[#6]

Hi Manda,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#7]

Hello Andrea G,

Is there anyway you can prioritize my request, its been a week now and the response time of upwork is really slow.

please let me know if i made any mistake in order get paid. i really thought upwork will be easy to work but freelance.com was way better.

please let me know how quick you can support.

Warm regards,

[#8]

Hi Manda,

 Thank you for your message. I am sorry to hear about the action taken on your Upwork account. While I understand how important this matter must be for you, please note that all responses via a support ticket are handled in the order in which they are received in the queue. I will follow up with the team to expedite the process for you.

Thank you,

Pradeep

[#9]

My account has been on hold for over a week and I haven't gotten any information about why or what is needed to fix this. I am in a particularly urgent situation helping my Ukrainian family that lost everything and not being able to access my funds is extremely bad at the moment. I supplied Upwork with all of the information they asked for immediately. Please let me know why my account was put on hold and what I can do to speed up getting this fixed! Thank you.

[#10]

Hi Steve,

I'm sorry to hear about your account status. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#11]

Still haven't received any help but I've gotten " If you do not get a response after 24-48 hours, please feel free to follow up with us." 4 times so far in 10 days. My support ticket was now changed from "Open" to "Awaiting"... do you know if that is a step toward being "Solved" or a step backward? 

[#12]

Hi Steve,

Thank you for your message. I checked and I see that our team has already responded to you on Saturday and informed you that they are already in process of reviewing your account. The ticket status will always change to 'Awaiting' after a response from the support team and either awaiting your response or the team needs more time to review. One of our team members will reach out to you via the same ticket as soon as possible to assist you further.

Thank you,

Pradeep

[#13]

Thank you for the reply. Also, do you know if 11 days is normal to get an account hold fixed? This is heavily impacting my life right now.

[#14]

Hi Steve,

I am sorry for the inconvenience this has caused. I reached out to the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#15]

Hi moderators, I have uploaded my id but my account is still suspended. I tried contacting support on June 18th but still no response. Is there anyone experiencing the same issue? What is the solution for this? I'm willing to comply to upwork guidelines and will do anything to get un-suspended. Thank you 🙏

My ticket id is #35613828

[#16]

Hi Ahmad, 

I'm sorry for the delay in response. Our support team is currently experiencing an unusual high volume of requests. Rest assured that we will get back to you on your ticket as soon as we can.

[#17]

Hi, 

I'm Upwork freelancer since Two years , yesterday I have surprised with thai message : Your account has been suspended. 

I didn't do anything wrong or restricted by Upwork. I'm honest person and built great community on upwork and become a top rated

Also I'm proud of beeing part from upwork and what I have achieved here. 

please help and guide me about removing this account hold. 

I'm ready for any requirements or proofs

[#18]

Hi Ghaith,

I can see that you've reached out and your concern has been forwarded to the appropriate team for further review. Please continue communicating with our team through this support ticket for updates and further assistance. We seek your patience and understanding while sorting this out for you.

[#19]

While I was in the middle of speaking to someone for potential work it just locked me out and suspended my account for no apparent reason?!? What can I do about this because I possibly just lost a potential client because of this 

[#20]

Hi Dwayne,

Could you please click on my name above this post and send me a private message with more info about the account you need help with?

[#21]

Hi There, I'm Abdur Rashid. I'm a full-time Freelancer.

I'm new to Upwork. So I did not know the law of Upwork properly. I used pictures of my previous work in my portfolio. Where was the full information of the contacts and contacts of others? Today my account has been suspended let me know the reason for the suspension of the account. I was asked in the email to delete the pictures. I removed it and informed via email. Now I am worried about whether I will get my account back. Freelancing has now become my only source of income. So I want to go back to work. Please help me.

Regards
Abdur Rashid

[#22]

Hi Abdur,

I am sorry to hear about your account status. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#23]

After 24 hours, I did not get any response from the Upwork team.  I am very frustrated and terrified now.  I want to get back to work very soon. So please help me get my account back

[#24]

Hi Abdur,

I reached out to the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#25]

Hello There,
I need one help plz, unfortunitly last night i got one notification my account is suspended, but i don't know how its come, this is my only account i use many years. Basically this account i need can you plz support me how i can back my account 
I will be waiting for your response 
Thanks 

regards

[#26]

Hi Sayed,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue.  I reached out to the team assigned to your ticket and they will reach out to assist you further. You can access your support tickets here.