Unable to add agency member into chat room

[#1]

Hi everyone,

In one of the chatroom, client has added 5 members from his agency but when I'm trying to add one member from my agency, it's giving me an error "You’ve added the maximum number of users to this room. Please remove a few users to proceed, or contact us.".

When I click on "contact us" it opens a pop-up where I can write the reason behind it. But when I submit this form, nothing happens. I even checked the "network calls" in "Chrome Devtools" after submitting the form but there is no API being called.

Could you please share how can I add one member from my agency into chat room? It's important for us to have better communication with client.

Thank you.

[#2]

Hi Uma,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#3]

Hi Annie,

I haven't heard from the support team yet and still getting the same error.

Could you please look into it?

Thank you.

[#4]

Hi Uma Shankar,

I apologize for the delay.  I followed up with the team so that they can check and update you directly via a support ticket.