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Floyd C Community Member

Using email from closed account

Dear Upwork Support,

 

I am writing to request assistance with updating my email. I recently attempted to create a new account using the email address I want to use, but I realized that I already had an existing account associated with an older email address that I no longer use.

 

Unfortunately, I am unable to complete the setup process for the new account because my phone number is already linked to the old account. I have closed the new account and would like to use the email address from the new account on my old account, but I am unable to change the email address on the old account as it is currently taken by the closed new account.

 

I would be grateful if you could provide guidance on how to use my new email on my old Upwork account. Please let me know if any additional information is required.

 

Thank you for your time and assistance.

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