Nov 18, 2020 03:51:56 AM by Eduardo P
Solved! Go to Solution.
Sep 30, 2021 11:45:57 AM Edited Jun 19, 2024 01:58:02 PM by Luiggi R
Hi Kori,
Some freelancers will be eligible for digital photo verification in place of a video call. To complete digital photo, or "selfie" verification, you'll be asked to take a photo of yourself on your computer or mobile device. If you run into any issues with your Browser Settings for Visual Verification you can check this help article. For any other issues, please reach out to our support team.
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Jan 10, 2019 12:39:35 AM by Artem S
I want to complete the verification. But I know English only at the written level. My friend said there would be a video call. I do not want to let the employer down. Will I be able to complete the verification beforehand?
Jan 10, 2019 01:04:29 AM by Bojan S
Hi Artem,
I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future and they will advise you accordingly. Thank you.
Feb 21, 2023 01:56:12 PM by Muhammad A
Sir I mistakely to use another picture in Upwork profile and I send my real selfie for verification what should the Next my account is secure or not?
In the case of selfi rejection can I retake send the selfie with original profile picture
In the case of rejection my account and payment is secure or not
I'm very worried about please give me a reply I'm waiting for you thanks
Feb 21, 2023 03:33:10 PM by Arjay M
Hi Muhammad,
I can see that you've coordinated with the team through this ticket regarding your concern. We highly suggest you continue doing that so that the team can assist you accordingly and more efficiently.
Feb 15, 2019 03:47:10 PM by Natasha J
Greetings!
In the wake of being given a "top rated" status, I have received a video verification request. I am MORE than happy to comply, and am currently trying to find an affordable webcam to allow me to participate in the call ASAP.
In the meantime, I am wondering if Upwork has notified a current client and prospective clients who are sending invitations that I am unavailable for work during this process? AND letting them know that it is a routine process and NOT because I have done anything to deserve suspicion? My reputation and JSS score are extremely important, and I worry that they may be damaged by the delay that this process is causing.
Also: once successfully completing the call, will I receive a badge- or some other form of recognition- to indicate that I have been formally verified? Or perhaps a discount on the 20% Upwork cut moving forward? It seems there should be some form of compensation for the inconvenience, delays, and equipment expense that this process requires.
Many thanks in dvance for any informtion that anyone can offer.
Natasha Jones
Feb 15, 2019 09:15:49 PM by Avery O
Hi Natasha,
I would like to clarify that if you do not have any available webcam at the moment, you can reply on your support ticket, and let the team know so that they can give you an alternative method of verifying your identity.
The team has confirmed that they have notified your clients about the temporary limitation to your account, that said limitation will be lifted once the verification has been completed, and that this is a routine process to ensure the safety of the Upwork marketplace.
Once your identity has been verified, this will be noted in the system, and you should be able to continue working on your contracts, and using your Upwork account.
There is another verification process where you will receive an Identiy Verified badge on your profile once completed. You may read more about it here. Please know that this process is separate from the verification you will need to complete at the moment.
Dec 5, 2022 09:38:17 PM by Patricia E
Hi Avery, I'm also facing the same issue I don't have an available webcam at the moment for visual verification, please is they another way to get verified?
Dec 6, 2022 12:33:19 AM by Annie Jane B
Hi Patricia,
Thank you for reaching out. If you're having trouble with the selfie, could you please try speaking with an agent instead? You can go to Settings > Identity Verification, click on Continue, and you'll see the Speak with an agent button like this.
Nov 18, 2020 04:25:59 AM by Aleksandar D
Hi Eduardo,
I checked and it seems that you already chatted with our team on this support ticket and resolved the issue.
Please note that in most cases, you can use a mobile device with a working camera and microphone. We suggest before you contact us that you download Google Meet. You can do so by either visiting the Google Play Store or the Apple App Store.
For more information on this, you can check this help article.
Thank you.
Nov 25, 2020 10:59:31 PM by Micah T
Nov 25, 2020 11:16:59 PM by Goran V
Hi Micah,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jan 7, 2021 04:59:09 AM by Ronalyn M
Hello,
I'm trying visual verification through mobile (android) or laptop but I'm encountering the same problem.
It is redirecting me to Upwork Help tab. For your kind assistance. Thank you.
Jan 7, 2021 05:09:26 AM Edited Jan 7, 2021 05:21:36 AM by Goran V
Hi Ronalyn,
Just to clarify, are you experiencing this problem when you`re trying to take the selfie or you`re trying to connect with one of our agents to complete the process? Thank you.
May 16, 2021 08:04:54 AM by Michael J
dear upwork team,hello
I have the same problem. In sefie verfication part, i have tried cell phone, chrome and foxfire browsers. But my sefie can not be captured. im showed “your session timed out”. How can i solve this problem? i need support. thx
May 16, 2021 09:05:33 AM by Andrea G
Hi Michael,
Could you please try clicking on Choose another method? You should be able to start a chat with an agent who can help you with your visual verification.
Thanks!
Aug 14, 2021 12:27:52 PM by V-Executives I
Hi
I am facing the same issue. There is no option to take a selfie,, after some time screen shows .. your time is out. try again
Please help me
Aug 14, 2021 04:13:18 PM by Luiggi R
Hi there,
I'm sorry to hear you're having trouble with the verification process. We'll have one of our agents reach out to you via a support ticket to further assist you.
Dec 15, 2020 12:56:57 AM by Keren B
Hi Upwork community
I am trying to verify my ID before Upwork disables my account.
The selfie camera method gives an error message after I try take a picture.
I've tried on both my laptop and my cellphone but both of them give the same message.
It says "We are having some techincal probelms".
I need to verify it ASAP can someone please advise how I can proceed.
Thank you,
Keren
Dec 14, 2020 10:25:43 PM by Irish S
Dec 14, 2020 11:54:53 PM by Joanne P
Hi Irish,
Could you please try initiating the visual verification process after clearing your cache and cookies or try using a different browser? You may want to try using Mozilla Firefox. I've also escalated your concern to the team, and one of our team members will assist you directly via a support ticket.
Dec 15, 2020 04:13:42 AM by Irish S
Dec 15, 2020 04:58:28 AM by Aleksandar D
Hi Irish,
One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.