Dec 6, 2021 07:15:16 AM by Isaac A
Good day, I created my upwork account in a business center and unknowingly the operators of the Cafe uploaded a wrong photo of me as my profile picture. I have earned some money on upwork but my financial account is suspended. I cannot change my profile picture until I do ID verification. I urgently need to change my profile picture please help
Please enable the ability to change my profile picture
Dec 6, 2021 08:52:40 AM by Andrea G
Hi Isaac,
Could you please try uploading your profile picture one more time?
Dec 6, 2021 09:38:22 AM Edited Dec 6, 2021 09:40:01 AM by Isaac A
It still tells me to verify my identity before I upload new profile picture.
Please I need more assistance
I need you to clear the restrictions
Dec 6, 2021 10:39:20 AM by Bojan S
Hi Isaac,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Dec 6, 2021 11:31:14 AM by Isaac A
Yes I am experiencing the same issue.
Please adjust my account.
I need a specialist to handle my issue
Dec 6, 2021 01:13:02 PM by Bojan S
Hi Isaac,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for your patience!
Aug 2, 2022 08:41:56 AM by Muhammad Usman P
I am stuck here while doing identity verification after uploading ID card image