Error in image upload

[#1]

Good day, I created my upwork account in a business center and unknowingly the operators of the Cafe uploaded a wrong photo of me as my profile picture. I have earned some money on upwork but my financial account is suspended. I cannot change my profile picture until I do ID verification. I urgently need to change my profile picture please help

Please enable the ability to change my profile picture

[#2]

Hi Isaac,

Could you please try uploading your profile picture one more time?

[#3]

It still tells me to verify my identity before I upload new profile picture.

Please I need more assistance

I need you to clear the restrictions

[#4]

Hi Isaac,

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[#5]

Yes I am experiencing the same issue.

Please adjust my account.

I need a specialist to handle my issue

[#6]

Hi Isaac,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for your patience! 

[#7]

I upload ID card image and this is showing and I am unable to complete the ID verification process.

I am stuck here while doing identity verification after uploading ID card image

[#8]

Hi Muhammad,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.