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Identification Verification

reedcloudnerd
Active Member
Reed T Member Since: Jul 2, 2021
1 of 4

All but one of my team members is able to verify their identity. The last team member is getting a 404 error page upon clicking on the verification link here:

https://www.upwork.com/ab/identity-verification/

Why is this happening? The page loads the verification details and then immediately changes to a 404 without them refreshing the page. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Reed,

 

They'll need to be eligible for the ID Verification Badge in order to access the link you're referring to. Once they do become eligible/required, we will notify them when they log into their Upwork account.

 

Thank you! 

~ Bojan
Upwork
reedcloudnerd
Active Member
Reed T Member Since: Jul 2, 2021
3 of 4

Hi,

 

Thank you for reaching back out to me about this issue. How do they become eligible/required as all of my team members are verified now but her? She cannot submit proposals that we are tracking. Does she need to wait a specific amount of time to be eligible? Please advise. 

 

Thanks,

 

Reed T

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Reed, 

 

I'd be happy to look into this. Could you please click on my name and send me a PM with the username of the member you're referring to? I’ll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Upwork
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