Unable to be hired as an agency

[#1]

Hi! I have the next problem:

We have a client who has already worked with our company not through Upwork. We got an email from him if we have Agency Upwork because he wants to hire us again but with Upwork

He tried to do this, but he can send interview invitation only to business manager (of our agency) as a freelancer, but he can't sent to the whole agency or developer from agency.

What do we need to do and why do we have this issue?

Thanks

[#2]

Hi Elina,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#3]

Here is how to fix it:

A. Access your developer's profile "Settings"

B. Access "My Teams"

C. Ensure that your Agency is set as Default team.

Hope that works.