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Re: Free connects

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1981 of 2,172

Hi Jagmeet,

 

To clarify, the maximum number of Connects you can receive every 7 days for an interview is 50. That said, I can see you've not reached that either as of today. Could you please let me know which job posts/proposals you're referring to so I could check?

 

Thanks!

~Andrea
Upwork
d907c7c3
Active Member
Jagmeet S Member Since: Jan 15, 2021
1982 of 2,172
Hi Andrea,

Sure, Please refer below jobs:
1) Sci-fi Book Cover Illustration "Blender" and "Procreate" animation software?. (INTERVIEWED 12th Apr)

2)$30 FOR 1 HOUR WORK (Egypt, Russia, Thailand, Turkey, Vietnam, India) (INTERVIEWED 11th Apr)

3) Photoshop/ illustrator Expert for logo designs

Thanks



Please let me know if you need link to this job.
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1983 of 2,172

Hi Jagmeet,

 

This works, thank you! I was able to find 20 free Connects you received for the second and third interviews you're referring to. Please check your Reports > Connects History for more info, you can filter by "Free" to find them more easily. As for the first one, one of our agents will reach out to you via support ticket in order to assist you further.

 

~Andrea
Upwork
d907c7c3
Active Member
Jagmeet S Member Since: Jan 15, 2021
1984 of 2,172

Hi Andera/Team,

 

I am again facing the same issue. I have received only 30 connects after responding to 4 interviews recently. Can you please check which one got missed.

 

**Edited for Community Guidelines**

 

Thanks,
Jagmeet Singh

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1985 of 2,172

Hi Jagmeet,

 

Please keep in mind that the maximum number of bonus Connects you can receive in 7 days is 50. Even if you're eligible for more than 50 Connects, they will not be awarded to your profile if all proposals are sent in the 7 days window. Thank you.

~ Goran
Upwork
zohaibsultan007
Ace Contributor
Zohaib S Member Since: Apr 28, 2020
1986 of 2,172

Hello,

 

Good Evening Everyone.....

 

On 15th ApriI I submitted a proposal & got a response but still, I've not received my 10 free connects as per Up work policy. Can you please resolve such this when I will get it?

 

 

Thanks

~Zohaib Sultan

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1987 of 2,172

Hi Zohaib,

 

I checked your account and it looks like you've already reached the maximum amount of Connects you can have in your account, which is 200. You can check out this help article for more info.

 

Thanks!

~Andrea
Upwork
zohaibsultan007
Ace Contributor
Zohaib S Member Since: Apr 28, 2020
1988 of 2,172

Hi Andrea,

 

Thanks for your mail. 

Kindly check it again because you are talking about my connects right now i have in my account. I am talking about earn connects when you apply for a project and get a response from a client then we earn a free connects. 

The case remain still pending. 

 

~Zohaib

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1989 of 2,172

Hi Zohaib,

 

I understand, apologies for any confusion. Since you already have the maximum number of Connects allowed on your account, you are not able to receive any more Connects.

 

Thanks!

~Andrea
Upwork
lyhen
Active Member
Jocelyn P Member Since: Nov 24, 2020
1990 of 2,172
I understand, apologies for any confusion. Since you already have the maximum number of Connects allowed on your account, you are not able to receive any more Connects.

 
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