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New Agency profile format

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
1 of 42

Today we are releasing our new agency profiles. Agencies will now be able to better display their skills and expertise in a profile format that helps agencies stand out and showcases the information that we know is important to potential clients. This new layout also clearly distinguishes agency profiles from individual freelancer profiles; as we understand that agencies and freelancers are not the same and having a one-size fits all profile doesn’t work.


The new agency profile includes areas to highlight company information, awards and certificates, featured clients, as well as many other sections that can be customized to be consistent with an agency’s brand and story.  The additional information in the new agency profiles will make it easier for clients to identify similar projects and clients agencies have worked with or completed in the past, along with other relevant details that are helpful for clients when evaluating agencies and making hiring decisions.  


This feature is currently live for agencies to create their profile with this new format. We encourage agency owners to get started today and in July we will begin displaying these new agency profiles to clients.  


To help agencies get started with the new agency profile format, our product and design team members will be hosting a webinar on June 26th at 9am PT.  Join the webinar to hear an overview of these changes and ask the team any questions you have. Click here to register.


Check out the new agency profile layout below.


Agency Profile Images-Facebook-LinkedIn-GIF.gif

Community Leader
Mateo R. S Member Since: Dec 13, 2018
2 of 42

It would be cool that you made some changes to the individual profiles as well, maybe play automatically the video when opening the profile, so client can see immediately the work, and we can present at first view our job, or at least a thumbnail to click, i think the play video button is a little hidden. We could use a cover image too... 

Active Member
Raghuraj S Member Since: Jan 16, 2019
3 of 42

Hey Hi there, I am business manager at Dacoders Agile Innovations Agency. It's design and development agency. I'd tried to use this feature of New Agency Profile Format. How can i sort this out. Please send any link/ review the problem. 



Here is link to our agency :


Many thanks 


Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
4 of 42

Hi Raghuraj,


Apologies for the late follow-up on your question. If you're asking about accessing the feature, please speak with the agency owner since they have permission to update the agency profile. Let us know if you need further guidance and we'll be glad to help.

Active Member
Arevik M Member Since: May 16, 2019
5 of 42

HI Lena, thanks for the info. 


I have a question about agency profile banner sizes? Can you give detailed info about sizes? heights and more? 


Thanks in advance.



Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
6 of 42

Hi Arevik,


Thank you for posting this question in the Community. As indicated in this Help article, banners may be adjusted to fit the screen of the viewer, this can result in the image being trimmed horizontally or vertically. A high-quality image (recommended size: 3200px by 320px) with little to no text will optimize the display across devices.


View solution in original post

Active Member
Aleksandr T Member Since: Aug 23, 2015
7 of 42

I have problem with our banner, when window is small - anything appear is ok. But when I do it widther - it's no so good Smiley Happy It's wil be fixed? 

Aleksandar D Moderator Member Since: Mar 23, 2019
8 of 42

Hi Aleksandr,


Thanks for reaching out to us. I checked and it seems that your profile banner image is not the recommended size (3200px by 320px). Could you please try uploading a recommended size image and let us know if the issue still persists? 

Thank you.

~ Aleksandar
Active Member
Aleksandr T Member Since: Aug 23, 2015
9 of 42

Still same issue... it was even better when 3200x600.. but both still not so good for different window width

Bojan S Moderator Member Since: Mar 9, 2018
10 of 42

Hi Aleksandr,


I apologize for the inconvenience this caused to you. I'll share your account information with our team so that they can reach out to you directly via support ticket and assist you further regarding this issue.


We appreciate your patience while our team is looking into this. 

~ Bojan