After freelancer declined offer, refund is not transacted to my credit card

[#1]

I have hired a freelancer. Funded the milestone. Then the freelancer declined the offer. This triggered a message from Upwork stating "freelancer decliend offer, funds will be refunded to payment method"

Indeed in the transaction history of Upwork Client account I can see refund processed.
However, my credit card never revceived any refund.

How long does it take, why is it not as fast as the payment itself is, and why does Upwork not refund this immediately or at least, let me re-use the fund elsewhere?
Its not that I have thousands of dollars to waste while waiting for refunds to be processed, and actually payments work instantaneus, so I am really not sure why it should take more than a few seconds for the refunds to be re-added to my (Revolut) card account with which I paid the initial milestone

Thanks for inputs.

[#2]

Hi Beda,

I'm sorry for the inconvenience this has caused you. I would like to confirm that by design in this case the funds are returned to your bank account and it can take up to 5 business days for the funds to be loaded into your account. Thank you.

[#3]

Hmm OK Thank you Goran, I will keep this open until I receive the refund and will have to re-fund the card for other projects meanwhile...

This could be improved, I am sure of that.

Thanks anyway, 

Beda

[#4]

Thank you for your feedback, Beda, I will share it with our team.

[#5]

Hi 

I have hired a freelancer for 50 usd, eventually paying 62.5 including fees. 
after the freelancer declined I received an email that I will get my50usd back. What about the refunding the fees? 

thanks 

Omri 

[#6]

Hello Omri,

Thank you for reaching out. I checked your Transaction History page, and I can confirm that the Marketplace Fee and the Contract Initiation Fee have also been refunded. You may view them on this page. 

[#7]

What job are you rendering?

[#8]

Same Problem facing here , i hire a freelance she decline the offer , My Money is not refunded in card 

[#9]

Hi Rishb, 

It looks like the refund has already been processed. The credit can take up to five business days to appear. If it doesn't happen after five business days, please reach out to us here, and our team will assist you. 

[#10]

Hi there.

I hope you're well. 

My freelancer declined the offer. I'm in urgent need to receive a refund to get the project going. How long will the refund take. My Bank has said they waiting for the funds to be received.

Best regards 

[#11]

Hi Samu,

I'm sorry for the late response. I checked your account and can confirm that the refund was processed successfully on our end yesterday. It may take time for the refund to reflect on your account but if your bank still hasn't received it in 5 business days, please let us know so we can initiate a trace.

[#12]

Hey there 

i am also facing same problem i hired a freelancer and he declined the offer and i still didn't get the refund it was declined on 6th of March at today is 26th of March 

[#13]

Hi Hina,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#14]

Please refund me my money. My offer was declined by a client who initially stated he could do the job but then decided he couldn't after I sent the offer. I have followed the suggested directions for fixed price escrow refunds and the directions did not work. Why is this process this difficult??? On Fiverr your money is immediately available to use with another hire. This system is really awful. Please send me my money

[#15]

Hi Latasha,

I'm sorry to learn about this disappointing experience. I've converted this post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page with more information and further assistance.

[#16]

Hi Arjay, I had a job automatically close and I'm still waiting on my refund again. The job closed a few days ago

[#17]

Hello Latasha,

I have shared your concern with our team and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#18]

Hey there i have been following up with my bank i was expecting a  refund  on 6th of march and today 12 april 2024 and still no refund have been done from your end. I have checked With my bank and done everything possible from my end but still no result.

[#19]

Hi Hina,

Thanks for coming back here to give us an update. I checked your account and saw that our team contacted you via a support ticket to confirm the refund. You can access the ticket here. We've also submitted a follow-up to the team handling your case. 

[#20]

Hey there i have been following up with my bank i was expecting a  refund  on 6th of march and today 12 april 2024 and still no refund have been done from your end. I have checked With my bank and done everything possible from my end but still no result.I have already filed a complaint regarding this issue according to upwork i should've received and i contacted my bank too but according to them there is no refund until now 

[#21]

Hi Hina,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Offer sent declined 🤔

Interesting...

[#23]

Hi, I too have experienced being declined and I need to have the money refunded to my account please. 

Can we take a look on this and have the money refunded at the earliest?

[#24]

Hi Kris,

I checked the job you mentioned and can confirm that the refund has been already processed to your card. Please allow 3-5 business days for the credit to reflect on your card.

- Pradeep

[#25]

Thanks all.

Through this topic. I understand the refund of money to Clients takes 5 business days. 

For anything else, I need to wait for my Clients for 5 days to receive a Refund of money, and he/she issues Bonus tickets and resends me. And I continue to wait more than 5 days. Long journey. That's it.

Thanks all again.