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BharathiM
Staff
Staff

Important Reminder: Policy on Sharing Contact Information

Hi there! I'm from Upwork's Customer Experience and Trust product team. Ensuring that Upwork remains a safe and trustworthy environment is at the core of what we do. In line with this commitment, I'd like to remind everyone about our critical policies regarding contact information sharing and payment processes. By adhering to these guidelines, we not only safeguard every transaction but also uphold the integrity of our platform.

 

No Exchange of Personal Contact Information Before Establishing a Contract 

To help maintain security and privacy of your Upwork account, personal contact information exchange (phone numbers, email addresses, social media) is prohibited until a formal contract is established. This prevents scams, protects privacy, and ensures transparent negotiations under Upworkโ€™s oversight.

 

Off-Platform Payments are Strictly Prohibited

All financial transactions must go through Upworkโ€™s official payment systems. This ensures timely support, dispute resolution, and community-wide protection. Off-platform payments violate terms, increasing fraud risk.

 

Consequences of Policy Violations

Any policy violation may result in disciplinary actions, including loss of talent badges, temporary restrictions, or permanent loss of account access. This includes attempts to share contact information through various platform features such as project descriptions, profiles, messages, attachments, or other means.

 

Be sure to review our contact information sharing policy and help us keep Upwork safe by reporting any attempts to send payments outside Upwork. 

 

Need More Information?

For further clarification on our policies, visit the links below, which provide detailed information and resources for navigating our platform safely and effectively.

 

We're dedicated to fostering a secure platform where freelancers and clients can connect, collaborate, and thrive. Thank you for your cooperation and being an integral part of our community.

 

Thank you for your help in keeping Upwork safe, 

Upwork Trust & Safety 

18 REPLIES 18
yofazza
Community Member

So clients, NEVER ask for any contact information before a contract, or face the consequences of policy violations!

 

Sarcasm warning. And again, what's with these duplicate sticky posts? ๐Ÿ˜

 

24e9face
Community Member

I joined Upwork last week, posted a job, and within two days began getting contacts directly via email, telephone and sms text from people who had gotten my contact info from Upwork.  So where does that leave me in believing in a "secure platform"?

Guess your are the luckiest person on upwork then if thats true

 

 

 

How to get it and start it

Excelent ๐Ÿ‘Œ๐Ÿฟ

Guemchon Altime
yofazza
Community Member

As I said in the "sister thread", have we seen an increase in circumvention lately? ๐Ÿ˜‚ Is it one consequence of heavy monetization? ๐Ÿ˜

 

 

I joined Upwork last week, posted a job, and within two days began getting contacts directly via email, telephone and sms text from people who had gotten my contact info from Upwork.  So where does that leave me in believing in a "secure platform"?

There should be nothing in your job post that can be used by freelancers to contact you outside, unless you gave it to them. Did you post names, offices, or links in your job post?

Circumvention going for sure. But most of jobs even have no views, noone speaking there. Maybe FLs including contact info at first line.


 wrote:

Maybe FLs including contact info at first line.


That's a possibility.

 

And another thing for sure: the botted proposals from fake accounts (we know there's A LOT of them), they kind of must circumvent because they have a great risk of failing ID verification to withdraw the money later (or, they may tell clients who respond to the proposal to hire "the real account", as a client wrote here before).

 

That's why I think there might be a significant increase in circumvention happening right now, which is why they need to post the threat message everywhere, without mentioning the pre-contract contact sharing exceptions as well.

 

Regarding @Mark R's specific problem, I'm curious and waiting for his answer. If he later says that he didn't put anything that could be used to find his email or phone number, including on his job post on other sites, that would be interesting.

muhungu_verlaine
Community Member

Good to know as a beginner 

19808e42
Community Member

I will comply with all regulations.

1dada8b6
Community Member

Best and informative post. 

7cb9c052
Community Member

Hello,

Thank you for the important reminder about Upwork's policy on sharing contact information and payments. It's crucial to maintain a safe environment for all users. Remember, building trust through clear communication and transparent negotiation within Upwork's platform can lead to successful collaborations. Let's keep Upwork safe by following these guidelines and fostering a secure community for freelancers and clients.

Best regards,

a8211c57
Community Member

this knowledge is very important for freelancer . lot of client want to contact out of market place .

68fa97a2
Community Member

So clients, NEVER ask for any contact information before a contract, or face the consequences of policy violations!

68599063
Community Member

Duly noted and received with thanks 

kfarnell
Community Member

How are we now supposed to deal with NDAs that need to be signed before we can view the material relevant to the contract? If a contract is awarded so we can sign an NDA (which happened to me this week) and we decide for whatever reason not to go forward, are we penalised for then cancelling the contract? 

0c9260f7
Community Member


The text outlines some critical policies set by Upwork to ensure a safe and trustworthy environment for their platform users. The key points are:

1. No exchange of personal contact information before a formal contract is established. This prevents scams and protects user privacy.

2. All financial transactions must go through Upwork's official payment systems. Off-platform payments are strictly prohibited and increase the risk of fraud.

3. Violations of these policies can result in disciplinary actions like loss of talent badges, temporary restrictions, or permanent account suspension.

The purpose of these policies is to maintain platform integrity, safeguard transactions, and protect the Upwork community from potential fraud and exploitation.

Solution:
As an Upwork user, it's crucial to strictly adhere to these contact information sharing and payment policies. Some tips:

1. Only share contact details after a formal contract has been established on the platform.
2. Conduct all payments through Upwork's official payment systems. Do not agree to or attempt any off-platform transactions.
3. Review Upwork's relevant policy pages and resources to fully understand the guidelines.
4. Report any attempts to circumvent these policies, as this helps Upwork maintain a secure environment.

By following these guidelines, you can contribute to preserving the trust and integrity of the Upwork platform, which benefits the entire freelance community.

33755b80
Community Member

Oh very great๐Ÿ‘Œ๐Ÿฟ๐Ÿ˜Š

Guemchon Altime
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