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Canadian Dollars

elenafavaroviana
Active Member
Elena F Member Since: Oct 16, 2019
1 of 16

Hello, I just posted a job with a budget of $40 dollars. I then hired someone who is also located in Canada to make sure the exchange rate would stay in Canadian dollars. Turns out everything on Upwork is in USD and I am now being charged 56 Canadian dollars. This was not clear to me as a new user of this site. This is over my budget. Do I have any recourse? 

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 16

You were expecting to pay $40 Canadian dollars, but you ended up paying $56 Canadian dollars.

You want to know if there is some way you can get Upwork to refund $16 Canadian dollars back to you.

 

Sorry, there is no such provision.

 

But you DID post your concern in the Community Forum, which is monitored and reported on by Upwork employees. This is the best place to record suggestions and concerns. Perhaps Upwork will look at their messaging on this topic and see if it can be improved.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 16

Hi Elena, 


I'm sorry if the charges have confused you. For your convenience, Upwork will default to charging Visa, MasterCard, or American Express credit and debit cards in local currency for clients billing addresses or issuing banks listed in this help article, one of which is in Canada. 

 

As noted in the help article, prices on Upwork are always in U.S. Dollars (USD). Only the billing to your card will be converted to your local currency. You may opt-out if you prefer to pay in USD. Please refer to the help article I have linked above to know how you can pay in USD. 

I would also like to clarify that you don't have to hire a freelancer from Canada to make sure that the charges will be in Canadian dollars. I would recommend that you discuss your issue with your freelancer, and check if they can issue you a partial refund. In the meantime, I'll share this with the team in case they have other recommendations. 

 

ETA: We just noticed that you have only funded the milestone for this contract, but haven't released it yet to your freelancer. When you release the money in escrow to your freelancer, to pay for the work that they have submitted, you have the option of releasing a partial amount instead of the whole amount. You may refer to this help article for more information on how you can review, and release a paymet for a milestone. If you have other questions, please don't hesitate to post a reply on this thread. 


~ Avery
Upwork
feed_my_eyes
Community Guru
Christine A Member Since: May 4, 2016
4 of 16
Avery, I don't think that it's fair for the freelancer to get paid less money just because the client misunderstood.
prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
5 of 16

Obviously it is not fair to ask the freelancer to accept less payment due to the client's confusion over the exchange rate.

 

The Forum Moderator did not say that this would be a fair thing to do. I think the Moderator was simply pointing out something for the sake of providing "complete" information.

 

The client appears to be a thoughtful, fair person. I seriously doubt she would ask this of the freelancer.

 

That field can ALWAYS be edited by the client to request that the freelancer allow the client to pay less than the agreed-upon milestone payment amount. A client "could" edit that amount and request to pay less money due to confusion about exchange rates. The client "could" edit that amount and requst to pay less money because she doesn't like people who have vowels in their name. That doesn't mean the client "will" or "should" do so.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 16

Preston H wrote:

Obviously it is not fair to ask the freelancer to accept less payment due to the client's confusion


Upwork have been asked, no, BEGGED for years now, over and over and over again, to make it obvious to clients outside the US, especially those who use a form of Dollars, that the prices are all in US Dollars, without having to wade through a thousand difficult to find help articles.

 

The client was not "confused" (typically patronising but no surprise there) - she simply wrongly assumed that like any global / international site that is on the technical level of a gnat will either display rates in local currency, or make it clear which currency is being used.

 

 

 

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
7 of 16

I agree.

 

Anything that can be done to make this more clear would be an improvement and would help not only clients who pay on the platform, but it would help Upwork itself.

elenafavaroviana
Active Member
Elena F Member Since: Oct 16, 2019
8 of 16

Exactly what Petra said... Upwork is an international service. My assumption is not even misplaced that my budget amount would reflect my own currency budget. 

 

I do feel like Upwork should take some responsibility for this. 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 16

Elena F wrote:

Exactly what Petra said... Upwork is an international service. My assumption is not even misplaced that my budget amount would reflect my own currency budget. 

 

I do feel like Upwork should take some responsibility for this. 


Elena, in all fairness, it's a paltry $ 16 (CAN)

 

I agree Upwork should make it clearer and have argued this ever since 2013, but $ 16 (CAN) is not worth getting into a state over.

 

elenafavaroviana
Active Member
Elena F Member Since: Oct 16, 2019
10 of 16
I agree it's only $16... but because it's such a small amount, I do feel Upwork can absorb the cost. It's not like I am asking for hundreds or thousands of dollars back. I also agree it is not fair to penalize the freelancer and ask him to do work for a lower cost than agreed upon.

I am just surprised at the lack of customer support for clients on Upwork- especially first time users. Since the general feedback is that this has been a problem for years it just shows that Upwork doesn't value their customer, and honestly, I probably will not use the service again.

For example, if I were to contact Uber with a similar problem, that the driver was stuck in traffic or took a poor route and I had to pay more. No questions asked Uber would reimburse me and absorb the cost. That is good customer service and it is fair.