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67d195ff
Community Member

Charge failed from debit card

I successfully added a credit card to my billing method but when I tried to pay escrow when hiring, it said “You don't have valid billing method on file..”. So when I tried to input card info again, it said “You already have this payment method on file..”. And in billing method, it says “Charge failed”. Can you please help with it?

1 REPLY 1
AleksandarD
Community Manager
Community Manager

Hi Khyati,

 

I checked and it looks like the charge on your card is being declined. You need to check with your bank for more information on why that happened. In the meantime, feel free to check this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
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