Disappearing Talent Specialist/How do I get to Upwork Customer Support?

[#1]

How do I get in touch with Customer Support?

I purchase the Upgrade which is supposed to get me a Talent Specialist and improved discoverability of my job but the specialist never appeared and is unreachable and I can't seem to find any way to contact anyone sat Upwork about.

I'd ike to get a refund or to actually speak with my Talent Specialist. Does anyone ave suggestions here?

[#2]

Sorry about that, G H. I'll follow up with the team and they'll connect with you shortly.

[#3]

From a freelancer's point of view, these talent specialists suck big time. There are many threads that highlight their ineffectiveness at hooking us up to jobs that suit our relevant skills. Just saying.

[#4]

By definition, a "specialist" would be scarce. Maybe "their" specialty is not "your" specialty either (probably).

Maybe a "talent generalist" would be more available (and useful).