Find out when Freelancer was last online/logged in?

Russ C · Nov 30, 2016 03:31:49 AM

Elance used to allow clients to see when their freelancer was last signed on to the system. I can't locate any such tool on Upwork. Does this feature exist here?

Valeria K · Nov 30, 2016 10:07:36 AM

Hi Russ,

On Upwork, you won't be able to see when the freelancer was last online. However, you can check response time on their profile. It refers to the average time it takes the freelancer to respond to invites:

~ Valeria

Russ C · Nov 30, 2016 10:16:09 AM

Really? That other thing doesn't help at all. My freelancer disappeared for 2 weeks, and was due back 3 days ago. I wanted to see if she'd been on recently. Average response time is irrelevant.

When will you be adding this feature? It's pretty important for clients to know when their hire has been active. It helps us gauge their involvement and work ethic too. Plus it helps us know they have seen our messages.

Valeria K · Nov 30, 2016 10:39:23 AM

Hi Russ,

I'm sorry to hear you haven't heard from your freelancer for a while. Our support will try to get a hold of your freelancer and will update you directly about it.

Thank you.

~ Valeria

Preston H · Nov 30, 2016 12:05:50 PM

re: "My freelancer disappeared for 2 weeks, and was due back 3 days ago"

Just have other people on the team do the work. Why wait for 2 weeks?

Preston H · Nov 30, 2016 12:07:15 PM

I have hired about 50 freelancers on Upwork.

I have never known, and never cared, when they are online or logged in.

I'm not sure how this is actually relevant to whether or not they're working on my project.

Jennifer D · Nov 30, 2016 04:28:52 PM

Agreed, it's not something I've ever worried about or felt the need to know. But then I've never had a freelancer disappear on me either.

Robert R · Nov 16, 2019 06:16:55 AM

I'm having this issue right now. A freelancer was doing time sensitive work for me. They needed to fix issues in what they did. Then they dissappeard. I have left several messages over the last 2 1/2 weeks but there has been no response. If I knew thw last time they were online, I would know if they were just avoiding me, or if perhaps something has happened to them.

Aleksandar D · Nov 16, 2019 07:47:38 AM

Hi Robert,

While this has been discussed before, this feature is still not available. If you need us to follow up with your freelancer on your behalf, let us know and we'll follow up with this freelancer for you.

Thank you.

~ Aleksandar

Robert R · Dec 8, 2019 02:21:15 PM

I have escallated this and your team has reached out and the freelancer is still not responsive.

Although they tried, I still don't know if the freelancer is simply avoiding me and the admins regarding this problem. Knowing if he's been on would allow me to know that he was avoiding me, or if maybe something had happened to him.