I'm sorry to know about your experience with your freelancer. I'll go ahead and look into this and see what else we can do from our end to assist you further.
That wasn't really responsive to the fellow's question:and reasoning:
"When will you be adding this feature? It's pretty important for clients to know when their hire has been active. It helps us gauge their involvement and work ethic too. Plus it helps us know they have seen our messages."
I'd like to know the answer as well because this is a key feature that's missing.
While this has been discussed before, this feature is still not available. If you need us to follow up with your freelancer on your behalf, let us know and we'll follow up with this freelancer for you.
re: "I am searching to find a link that lodge a complaint against my freelancer?"
In the top right-hand corner of every freelancer's profile page is a button/link:
There are various things you can flag a freelancer for with this:
It is also possible to file a Customer Support ticket.
It is also possible to come here to the Community Forum and explain your situation.
But ALSO keep in mind this:
As a client, you have total control over your contracts. You can CLOSE A CONTRACT AT ANY TIME, and you don't need anybody's permission to do so.
If there are matters that may be of legitimate concern to Upwork, then you may indeed be assisting the platform as a whole by reporting a freelancer. For example, if a freelancer is representing himself fraudulently by claiming to live in the United States, when he really lives somewhere else... That is something you could report.
But there are other things that you may choose to NOT REPORT, and instead, just fire the freelancer. Perhaps you do planning sessions over Skype with the freelancer, and she always wears a funny hat. If you don't like funny hats, you could fire the freelancer and work only with freelancers who do not wear funny hats. But this would not be the basis for officially lodging a complaint.
Hi, I haven't heard from my client for almost a week now... He just went silent. I have been sending messages but no reply comes forth yet He hired me and the contract is ongoing.. what can I do please
I have same problem with my client, it should be fix before anyone loss a big deal, Employee and Client disapear problem is small now but It will be huge for that who spent big amount in project, Kindly look into the matter and take serious action on it, We believe on upwork that They will find a way to solve this problem.
Suraj, when your client is online or logged into Upwork has nothing to do with you ability to do your work or get paid.
I get paid automatically whether or not clients go online.
Keep in mind that both clients and freelancers can use the "invisible" mode when they are online and logged into Upwork.
This is not a browser feature. It is an actual Upwork setting. Invisible versus visible... A way that Upwork users can log in, look at messages, etc. without signaling to anyone the fact that thay are logged into Upwork.
So "stalking" someone on Upwork to try to see when they are online may not yield information that is accurate