Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Freelancer is not giving login details

Active Member
Denzil W Member Since: Oct 2, 2019
1 of 17
Hi, what do i do if my freelancer dont hand over details for my website. For example my website wordpress admin login?
Is it possible for me to get that password or change it in another way?
He did move it to my own host, but i cant login to make someone else continue where he stopped.

A dispute has beenmade, bu he is now totally ignoring my messages and dont want to end the contract.
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 17


Denzil W wrote:
Hi, what do i do if my freelancer dont hand over details for my website. For example my website wordpress admin login?
Is it possible for me to get that password or change it in another way?
He did move it to my own host, but i cant login to make someone else continue where he stopped.

A dispute has beenmade, bu he is now totally ignoring my messages and dont want to end the contract.

Has he been fully paid?

Active Member
Denzil W Member Since: Oct 2, 2019
3 of 17
His payment is not yet dued and we do have an dispute.
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 17

Denzil W wrote:
His payment is not yet dued and we do have an dispute.

Until the freelancer is paid in full for the work done, they own the work.

Community Guru
Preston H Member Since: Nov 24, 2014
5 of 17

re: "Hi, what do i do if my freelancer dont hand over details for my website. For example my website wordpress admin login? Is it possible for me to get that password or change it in another way?"

 

It it possible?


It may be possible.

 

But I can assure you that Upwork does not have the password you are looking for.

 

You say this is a WordPress site? And the site is on your host?

If the site is on your host, then this means you have the root-level credentials necessary to access the hosting account using FTP/SFTP.

 

You should be able obtain necessary credentials (username/password) from config files on the server.

 

So you may not need any further help from the freelancer.

 

Aside from that, is there more to this situation than you described? Why would the freelancer do the work, turn the work over to you, but not provide the Wordpress admin login? Why was a dispute made?

Active Member
Denzil W Member Since: Oct 2, 2019
6 of 17
This is the dispute and we are 100% honest about all points stated:

quested a refund.
For the past 2 weeks we have had outstanding disagreements with our freelancer, He has been unreliable, we have had language problem even though he insist he understood good english, but he didn't, and a lot of hours and time has been wasted. Time we put on small things, that he misunderstood, that could have gone much faster and that we would not have needed to pay for. These problems made it difficult to get what we wanted in the job. We are outraged that he stop our clock from time to time in the middle of our ongoing sessions and leave for hours to attend to other jobs he has ongoing. But most of all we are disappointed with his lack of ability to finish the job we intend for him to do. He was not able to implement the functions we requested for the construction of our website even though he told us he was more than qualified for the task. Now we have paid out over 460USD to upwork for two weeks work and this money did not gain us much, that's why we were even sceptical to pay the first weeks payment, because we were not sure about his future activities and we made delay to this payment until we got a reminder from Upwork that insufficient funds on our account, which we purposely did to withhold that payment. -there has been only complications and far from what we intend for the looks and function of our website. i have told him on private WhatsApp message about our disappointment and concerns, and now I'm writing my complain here. (we have proof of this conversation with him). We demand to pay (ONLY) half 50% of the total balance of what he is charging us so we can re hire a new person to complete the job and implement the areas he failed to accomplish.
Community Guru
Preston H Member Since: Nov 24, 2014
7 of 17

re: "We demand to pay (ONLY) half 50% of the total balance of what he is charging us..."

 

So you already know why the freelancer did not provide you with the WordPress login password.

Active Member
Denzil W Member Since: Oct 2, 2019
8 of 17
Yes but that is not for him to decide. The 50% because of the lack of work done is either up to him or the upwork team.
If we have beed tricked that he is fluent in english, and professional and we DIDNOT get a working site, a site far from finnished and noting we realy wanted to be done he could not do because he lack the skills. You believe we should pay full?
We will now need someone to fix all his mistakes. Its only fair.
Community Guru
Preston H Member Since: Nov 24, 2014
9 of 17

re: “You believe we should pay full?”

I have not said anything about what I believe. It isn’t my intention to take sides in your situation.

 

But like I said earlier: Upwork does not have the password for your site.

 

Upwork does not create websites.

 

At this point, you may not need anything at all from Upwork and you may not need anything else from that freelancer. Have you asked another Wordpress expert to help you get the login credentials for the site on your server?

 

Because given the fact that Upwork itself does not create or fix websites, you only have three options for moving forward:

a) continue working with the original freelancer (assuming he is willing to help you, which may be doubtful at this point)

b) work with someone else

c) do the work yourself

 

And when we refer to the work, we mean:

a) continuing to use what the original freelancer set up for you

[or]

b) starting over from scratch

[or]

c) something in between, a combination of (a) and (b)

Community Guru
Preston H Member Since: Nov 24, 2014
10 of 17

Denzil:

I have been rereading your many notes about the freelancer and his work on your site.

 

Your lack of enthusiasm for his work is apparent.

 

Based on how you describe the freelancer and his work, would it surprise you if some people wonder why you want to use any of it?

TOP KUDOED MEMBERS