Getting balance due warning yet my card was charged

[#1]

Hello, 
Yesterday, the 19th of September, I had a challenge when trying to hire a freelancer. The page that charges your card kept on reloading, so I decided to cancel it only to check my bank statement and find that my card was charged (twice). I went ahead and hired for other contracts and managed to pay the freelancer. However, I later receive an email that I have a balance due. Yet my bank statement clearly states that Upwork charged my card for all the contracts.
I talked to support (Chen) but he abandoned me in between the conversation. He sounded impatient and went silent on me. I'd like to understand how to go about this issue.

[#2]

Hi there,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#3]

Hi there, 

Can you give me some information about services here?  

LOL Beans

[#4]

Hi Zoano,

Thank you for reaching out to us. Could you please elaborate on what you need assistance with? May I know what specific information you want to know about?

[#5]

Hi,

I would kindly request for tracking of the amount since my bank has confirmed the amount was debited and credited to Upwork. Upwork however claims they didn't receive the amount. 

[#6]

If you received a balance due warning but your card was charged for all the contracts, it's possible that there may have been an error or delay in updating the information on your account. To resolve this issue, I recommend contacting Upwork support again and providing them with the details of your bank statement showing the charges. They should be able to investigate and correct the issue for you. **Edited for Community Guidelines**