How can I get a corrected invoice?

[100b39c9]

How can I get in contacht with the support. I need a corrected invoice. The chat bot is very frustrating because it gives the same answer every time: "If your Upwork account has been permanently suspended or deactivated this option [Get-help button] will not be available to you." But my account works and generate invoices which I have paid immedeately with PayPal. When I find no solution I have to stop my orders. The chat bot is not the right tool to resolve such a problem.

[petra_r]

"What do you mean by "a corrected invoice"

Invoices are system generated according to the freelancer's logged hours.

[100b39c9]

I need an invoice in EURO wihtout VAT

[g_vasilevski]

Hi Uli,

Unfortunately we don`t provide invoices in Euros, all of our invoices are in USD currency.

You can download your invoices by going to Reports > Transactions > Clicking on the Ref ID of the transaction you need invoice for. Thank you.

[100b39c9]

That can't be right. On Upwork website you offer payment in local currency
https://support.upwork.com/hc/en-us/articles/211068028-Pay-in-my-Local-Curre
ncy

Why should I change my payment method to credit card when I will get no Euro
invoice? There must be a way to get an invoice in euro. IT makes no sense to
pay in Euro but don't get an Euro invoice.

[g_vasilevski]

Hi Uli,

I understand your frustration with this but please note that all prices, rates, and transactions you see in proposals, contracts, reports, etc. are always in U.S. Dollars. Unfortunately paying in your local currency with not generate an invoice with your local currency as well. 

But, thank you for your feedback I will share this with our product managers.