Jan 8, 2020 09:12:43 AM by Sebastian S
Hi there
I discussed 3 specific tasks for the freelancer to do in 5-6 hours. Freelancer didn't do what I asked him to do but simply took a pre-template and added our company logo. Work diary shows him simply jumping around on our homepage while not working on the template once.
It took him for this pre-template and adding our company logo 5 hours.
How do I file a complaint and refuse payment since the job was not done as discussed?
Best
Sebastian
Jan 8, 2020 09:17:20 AM Edited Jan 8, 2020 09:18:20 AM by Louisa J
It's all explained here: https://support.upwork.com/hc/en-us/articles/211062158-Dispute-a-Freelancer-s-Hours
Follow the steps set out in the link above.
Jan 8, 2020 11:03:40 AM by Bojan S
Hi Sebastian,
I'm sorry about your experience with this freelancer. Our team will reach out to you directly to assist you with this concern and further advise you.
Thank you!
Nov 30, 2022 11:03:22 PM by Neil S
Hello,
The freelancer who I assigned a task has disappeared before providing me with the final deliverables. He is not responding to messages. Can you assist?
Nov 30, 2022 11:27:09 PM Edited Nov 30, 2022 11:28:47 PM by Jonathan L
Since Preston hasn't gotten here yet, I'll give you his advice.
Move on. Hire 3 more freelancers to do the same job. After the job is completed, stick with the freelancer who was the best value (speed, quality, cost).
As for me, I say dispute those hours if the money is significant for you. Simultaneously, re-open the job and hire another freelancer (or more). Then move on.
ETA:
Hello,
The freelancer who I assigned a task has disappeared before providing me with the final deliverables. He is not responding to messages. Can you assist?
Preston would also say: the freelancer not responding does not matter. I agree.
Dec 1, 2022 12:27:50 AM by Nichola L
Neil what sort of contract do you have with the freelancer? if it's fixed-price, you will probably have to dispute the amount in escrow to get it back. Don't release the amount because it could make the money more difficult to recover. If it is an hourly tracked job, you can dispute the hours for the last week of the contract and you will likely win if the freelancer has not delivered.
This is what to do for an hourly contract: https://support.upwork.com/hc/en-us/articles/211062158-Dispute-an-Agency-or-Freelancer-s-Hours
And for a fixed-price contract: https://support.upwork.com/hc/en-us/articles/211062058
Dec 1, 2022 01:06:25 AM by Pradeep H
Hi Neil,
Thank you for your message. I am sorry to hear about your experience with the freelancer. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep