How to raise a complaint

[a01b3859]

I am relatively new to Upwork and wondered how do you raise a complaint with Upwork if required to do so. I did have a look, but the only support i found was a member of upwork staff offering support via DM - but when you clicked on him to DM it said i didnt have the priveledge to contact him. Any advice would be apprecaited.

[e100b4de]

I have an issue with withdrawals, i need someone to look into it asap.

I heard upwork has been having issues and I doubted it now my money is stuck.

I'd really like to make my withdrawal for all my work done. i acn't afford to wait any longer.

[yofazza]

nevermind (old thread)

[e834cab9]

I was completed my work properly on time but they will not pay for my work

[prestonhunter]

re: "I was completed my work properly on time but they will not pay for my work"

This means that YOU (the freelancer) used the Upwork platform incorrectly. You need to figure out what you did wrong, so that you don't make the same mistakes again in the future.

You are welcome to ask questions here in this thread if you don't yet understand.

To get you started, tell us whether this was an hourly or fixed-price contract. And tell us whether you have an official contract in place.