ID verification problem

[acc72885]

Hi,

I registered as a client. I have a problem with verifying my ID.

I can't get a new ticket for anything. I want to get in contact with someone.

Need for your support.

Thanks in advance.

[g_vasilevski]

Hi Cigdem, 

Just to confirm, are you receiving any errors on your end when you're trying to submit your ID? Thank you.

[acc72885]

I uploaded once and got a reply as "It looks like your attempt to verify your ID was not successful and will need to be resubmitted."

The matter is my name's seen as the uploaded credit card's owner's name on the upload screen. I can't correct this since that part is disabled.

[g_vasilevski]

Hi Cigdem,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

[samrasabeen]

I can't see any option of id verification in settings, how it will be visible, so I  will upload documents to verify my id?

[AndreaG]

Hi Samra,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.