Jun 3, 2020 04:45:42 PM by Matt S
I hired a one time payment freelancer and the escrow was paid. The Freelancer then withdrew from the job and so I have to hire another one. Why does it want another escrow payment? I did not pay the 1st freelancer and I did not recieve a refund.
Jun 3, 2020 08:46:10 PM by Joanne P
Hi Matt,
I checked your account, and I can see that a refund has already been processed for the canceled offer. You can check this by logging in to your account and going to Reports>Transactions. Refund credits can take up to five business days to appear. Thank you!