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5162572a
Member

Leaving feedback for freelancers and their reaction

I recently uploaded my first project. My approach was to hire a number of designers to undertake a small task. From there we would then choose the designer that produced the design we liked the most and worked well with. We hired 4 designers and there was two standouts. One we will continue working with, the other I have said I may use for additonal work and ideas. The other 2 I gave them direct feedback on their work and then cancelled the contracts and left feedback. I gave 4/5 stars noting they met the requirements of the brief.  I didn't give them 5/5 because I wasn't "wowed" as I was with the other 2 and hence keeping them engaged. Seems only reasonable to me.

 

I now have one of the freelancers asking me why I wasn't happy with her work. I explained a rating of 1/5 would indicated that but I gave 4/5. She is now asking I change to 5/5. 

 

This is not a good system if people are going to demand or whinge about ratings. People should be honest with their ratings or UpWork develop a simple thumbs up or thumbs down rating system if people won't accept anything other than 5/5.

 

Please feel free to review this post using a sliding scale of 1 - 5 with 1 being excellent and 5 being excellent. ๐Ÿ™‚

5 REPLIES 5
spiderbyte87
Member

Upwork is very competitive, so that 5 star rating means a lot. One or two 4 stars on a young account can mean a world of difference. That being said, you were very fair in your handling of the situation, so don't lose any sleep over it.

re: "I now have one of the freelancers asking me why I wasn't happy with her work. I explained a rating of 1/5 would indicated that but I gave 4/5. She is now asking I change to 5/5. "

 

Mark,

You have been an excellent client. You did nothing wrong.

 

This contractor is completely out of line.

 

A 4 out of 5 is a good score. Whatever the score, if you scored in an honest way based on your evaluation of the work done, it is inappropriate for her to ask you to change the score.

 

If I was in your situation, I would do one of the following:

a) block her communications immediately

b) calmly explain that you will be happy to report the situation to Upwork Customer Service if she would like you to (they might place her account on suspension for breaking Upwork rules)

or

c) invite her to push the button that allows clients to change the feedback score, but remind her that feedback scores can go in two directions... up or down... when a contractor pushes that button.

kristenbrady
Member

On this site feedback is everything. A four star rating or anything less than 5 stars, and you'll be passed up for work. I know how that contractor feels. The competition on this site has grown so fierce that contractors have to be **bleep** near perfect to get any work anymore. 

 

**Edited for Community Guidelines**

re: "On this site feedback is everything. A four star rating or anything less than 5 stars, and you'll be passed up for work. I know how that contractor feels."

 

Job Success Scores are replacing star feedback for the most part. It simply isn't true that a contractor won't be able to get work if they have 4 star ratings or less.

 

Regardless of its actual impact, a contractor is absolutely allowed to feel disappointed that they received 4-star feedback. They can feel however they want about it.

 

What they are now allowed to do is whine like a baby wombat about it and ask for the feedback to be changed. It is unprofessional. A good contractor doesn't discuss feedback scores with their clients.

4/5 stars is fine. I get more suspicious when someone has all 5 stars for everything. It tells me that they are not showing true feedback. 

 

The contractor is being ridiculous. Especially in design, you won't make everyone happy. There are times when you're just not the right person and that's OK.