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New to Upwork and Need Help with a dispute

 
 
 
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bstojadinovic
Community Manager
Community Manager

Hi there,

 

I'm sorry to hear about your experience with this freelancer. The reason why you see charge is because you have added a Recurring Weekly Payment ("Salary") on the contract when you have sent the offer to the freelancer. Salary means that the freelancer will get paid weekly even if they don't track any time. If the refund is approved by the freelancer, it's automatically credited back to your billing method immediately. If the freelancer declines to give a refund or you don’t hear back at all, you may still be able to dispute the charges. You can check this help article for more information on how refunds work.

 

Thank you!

~ Bojan
Upwork

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bstojadinovic
Community Manager
Community Manager

Hi there,

 

I'm sorry to hear about your experience with this freelancer. The reason why you see charge is because you have added a Recurring Weekly Payment ("Salary") on the contract when you have sent the offer to the freelancer. Salary means that the freelancer will get paid weekly even if they don't track any time. If the refund is approved by the freelancer, it's automatically credited back to your billing method immediately. If the freelancer declines to give a refund or you don’t hear back at all, you may still be able to dispute the charges. You can check this help article for more information on how refunds work.

 

Thank you!

~ Bojan
Upwork
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